softsync.io

What It Is

SoftSync is a Jira and Teamwork integration plugin provided by Scopic Software LLC. Its core purpose is to let project managers, business teams, or clients continue working in Teamwork, while engineering and QA teams execute their work in Jira, reducing duplicate data entry and communication gaps through automated synchronization.

Core Features

Based on the collected information, SoftSync is not positioned as a general-purpose integration platform, but rather as a deep project synchronization tool for Jira and Teamwork. It supports one-way synchronization from Teamwork → Jira, one-way synchronization from Jira → Teamwork, as well as two-way synchronization. Administrators can select and map the projects to be synced, and configure fields such as task types, task statuses, assignees, watchers, descriptions, comments, attachments, start/due dates, estimated time, time logs, priority, and project summaries. Particularly useful is its support for syncing both system fields and user-defined custom fields, as well as handling actions such as embedded images in comments, file creation/editing/deletion, task moves, and deletions.

Pricing and Trial

The product uses a monthly subscription model with license tiers, and SoftSync’s license tier must match or exceed the user license tier of Jira and Teamwork. The official website content does not disclose specific pricing. It offers a 30-day free trial. After the trial ends, if it is not manually disabled, charges will automatically be included in the next Atlassian cloud service bill; paid fees are non-refundable.

Security, Deployment, and Support

For security, the Cloud version uses JWT authentication for requests, while the Jira Server version uses Plugins2 authentication. The product accesses and transfers users’ email addresses and names, but states that it does not store personally identifiable information in its database. Deployment information indicates support for Jira Cloud, and the terms also mention Jira Server. In terms of support, Scopic provides a support system, but does not commit to response or resolution times; some support services may incur additional fees.

Pros, Cons, and Who It’s For

Its strengths are a focused use case, fine-grained configuration, support for custom fields, and bidirectional triggers. It is suitable for small to mid-sized and larger project teams that already use both Jira and Teamwork. Limitations include non-transparent pricing, a relatively narrow integration scope, additional procurement costs on top of Jira and Teamwork subscriptions, and insufficient SLA information.

Access from China

The source content does not provide information about access from mainland China, payment methods, or local compliance, so china_access is assessed as unknown. If access to Atlassian, Teamwork, or SoftSync services is unstable, teams in China may consider local project management/collaboration software, or compare it with other synchronization tools such as Unito.