seurastreio.com.br

What It Is

Seu Rastreio is a developer tool and customer support workspace for Brazilian e-commerce and logistics operations. It offers a public parcel tracking page that requires no registration, as well as a business dashboard for handling WhatsApp conversations, orders, tracking events, and Correios reverse logistics within the same workflow. Its core use case is not general global logistics, but Brazil-specific services such as Correios, Total Express, CEP lookup, and post-sales returns.

Core Capabilities and Developer Experience

Based on the available information, it supports automatic recognition of Correios and Total Express tracking codes. Its API covers parcel tracking, CEP lookup, Correios reverse logistics, and order creation/update. The API uses REST and Bearer API Key authentication, with free key generation available. It supports CORS, a rate limit of 60 requests/minute/IP, 10-minute tracking cache, and 1-hour CEP cache. Webhooks are included in all plans, supporting real-time tracking and order events, HMAC signatures, and automatic retries. The documentation includes quick-start guidance plus JavaScript, Python, and cURL examples, with a fairly clear structure. It should be suitable for integration into e-commerce backends, ERPs, or self-built after-sales systems.

Pricing and Value

Pricing is transparent and includes a free plan: R$0 includes 50 tracking requests per month, 50 orders, and 5 Correios reverse logistics requests. Paid plans range from R$37/month to R$1,497/month, with roughly a 20% discount for annual billing, and payments handled via Stripe. For small Brazilian stores, the free plan and Essencial plan have a low entry barrier. However, high-concurrency, multi-carrier, or cross-border logistics scenarios may require closer evaluation of usage limits and carrier coverage.

Pros and Cons

The main advantages are its tight integration of WhatsApp after-sales support, order context, logistics tracking, and return operations, while API/Webhook capabilities are also available on the free plan. The downsides are that the text only explicitly mentions support for Correios and Total Express, so the carrier ecosystem appears limited; it does not disclose details about open source availability, self-hosting, SLA, or enterprise support; and some features, such as API history fields, are tied to paid subscriptions.

Who It’s For and Access from China

Seu Rastreio is best suited to e-commerce businesses, DTC stores, customer support teams, and logistics teams serving Brazilian consumers, as well as developers who need Brazilian CEP/Correios/Total Express data. For Chinese teams whose business is not focused on Brazil, alternatives may include AfterShip, 17TRACK, Shippo, and EasyPost; for domestic Chinese logistics, options include 快递100 and 快递鸟. The text does not provide information on access from mainland China, and payments appear to be limited to Stripe and Brazilian reais, so network availability and payment feasibility should be verified in practice.