Select VoiceCom is a call center and BPO outsourcing provider based in Cebu, Philippines. It is not a typical self-service SaaS product. Its services cover inbound customer support, outbound sales, back-office support, technical support/Help Desk, and AI Solutions. It serves international clients in markets such as the United States, Canada, the United Kingdom, Australia, and Singapore, as well as government organizations, nonprofits, and Fortune 500 companies.
Based on the available content, its main strength lies in “human outsourcing + call center technology.” Inbound services include billing inquiries, order processing, appointment scheduling, returns and exchanges, subscription renewals and cancellations, and more. Outbound services include lead generation, appointment setting, telemarketing, market research, and data validation. Back-office support covers data entry, payroll, and document processing. The technical support module provides Help Desk services, software/App support, installation assistance, and training. Its technology stack mentions ACD, IVR, cloud routing, hybrid VOIP, Vici Dial/OS Dial, call recording and QA, and CRM integrations, with support for multiple channels including phone, email, chat, SMS, and social media.
The website does not publish standard packages; pricing is mainly obtained through “Get a Free Quote” for customized quotes. The content mentions flexible pay-as-you-go options, monthly agreements, and potential cost savings of up to 60% for technical support, but it does not specify the billing model, such as whether fees are based on seats, hours, call volume, or project scope. Delivery is closer to a managed outsourcing service, using cloud call center technology and integrations with systems such as Salesforce, HubSpot, and Zendesk.
The advantages are broad service coverage, support for 24/7 and holiday operations, and suitability for cross-time-zone businesses. Dedicated teams, script training, QA monitoring, and account manager mechanisms help maintain service consistency. The Philippines also offers clear advantages in English-speaking talent and cost efficiency. The drawbacks are that the official website only provides general statements on security and compliance, without listing specific certifications; AI Solutions lacks functional detail; and information on common SaaS capabilities such as APIs, permission management, and self-service configuration is limited. Before procurement, buyers should conduct detailed due diligence on SLAs, data processing agreements, and compliance documentation.
It is suitable for cross-border e-commerce, SaaS, travel, finance, healthcare, retail, and real estate companies looking to outsource English-language customer service, after-sales support, technical support, sales development, or back-office processes. For Chinese companies whose primary customers are overseas English speakers, it can be considered as an offshore customer service center candidate. However, the website does not provide information on RMB payments, Chinese-language agents, or network availability from mainland China, so access from China should be treated as unknown. If you need a more localized customer service SaaS for China, you may compare NetEase Qiyu, Tencent Qidian, and Ronglian Qimo. If you need a global cloud contact center, you may compare Zendesk, Freshdesk, Five9, Genesys Cloud, Talkdesk, and similar platforms.
⚠ This review is compiled from public sources and does not constitute a purchase recommendation. Verify all facts on the vendor's official site. Verify on selectvoicecom.com official site.
selectvoicecom.com is an Philippines SaaS Tools provider. TG4G tracks its product information, an overall rating of 7.0/10, and a China-accessibility score of Workable. Click "Visit Official Site" to reach selectvoicecom.com directly.