Dimension scores are derived from public data and fields; weighted into the composite. Reference only.
RoomRack is an all-in-one Cloud Hotel PMS for the hospitality industry. Based on the content on its Greek-language website, its core goal is to help hotels, apartments, villas, and multi-property owners manage front desk operations, back-office tasks, bookings, channel distribution, e-invoicing, payments, and guest communication. Its positioning is clearly focused on hotel operations rather than general-purpose business management software.
In terms of feature coverage, RoomRack includes Channel Manager, Booking Engine, Online Check-in, Housekeeping, Communication Management, Auto Proposals, email automation, Payment Links, Business Intelligence, Advanced Reporting, and Multiproperty. A key differentiator is its ability to connect smart locks, smart room automation, and energy management with the PMS. It can generate or cancel door-lock codes based on check-in/check-out status and provide unified visual management of room status. For integrations, the website mentions Google Hotel Ads, AADE/myDATA, SMS/Viber, accounting bridges, Marketplace, and Open API, indicating strong connectivity. However, it does not provide a full integration directory or detailed technical documentation.
The website includes Pricing and Subscriptions sections, but the main content does not disclose specific plans, pricing, room-count tiers, or trial policies. Actual procurement likely requires contacting sales or requesting a demo. In terms of security and compliance, the pages mention secure online payments, Open API security features, and direct connectivity with Greece’s AADE/myDATA, making it suitable for Greek accommodation operators that need local e-invoicing compliance. However, there is no clear mention of certifications such as GDPR, ISO, or SOC, so enterprise-level compliance review would require additional documentation.
The main strengths are its comprehensive modules, which bring bookings, channels, check-in, payments, invoicing, housekeeping, reporting, and smart locks into one system. It is especially suitable for small and midsize hotels and multi-property owners looking to improve automation and contactless check-in experiences. The drawbacks are limited pricing transparency and insufficient disclosure around team roles and permissions, data security certifications, API documentation, and international payment capabilities. Some features, such as AADE/myDATA and Viber, are also more oriented toward the Greek local market.
Access from mainland China cannot be determined from the available website content alone, and it is also unclear whether payment methods commonly used in China are supported. If deploying a hotel system in China or the Asia-Pacific region, buyers should carefully verify network accessibility, language support, local tax compliance, payment gateways, and customer support time zones. Comparable alternatives include Cloudbeds, Mews, SiteMinder, eZee Absolute, Oracle OPERA Cloud, and Shiji.
⚠ This review is compiled from public sources and does not constitute a purchase recommendation. Verify all facts on the vendor's official site. Verify on roomrack.gr official site.
roomrack.gr is an Greece SaaS provider. TG4G tracks its product information, an overall rating of 6.0/10, and a China-accessibility score of Limited (proxy recommended). Click "Visit Official Site" to reach roomrack.gr directly.