Dimension scores are derived from public data and fields; weighted into the composite. Reference only.
Rinvox is a cloud-based field operations CRM designed for home service contractors, covering field service businesses such as HVAC, plumbing, electrical, locksmith, appliance repair, and cleaning. Rather than positioning itself as a generic CRM, it centralizes work orders, dispatching, technician tracking, customer communication, on-site invoicing, and business reporting into a single system, emphasizing closed-loop management from dispatch to invoice.
Its core modules are quite comprehensive: work orders can be created, assigned, drag-and-drop scheduled, and tracked through statuses like pending, en route, in progress, and complete; the GPS module supports real-time maps, route optimization, geofencing, and route history; on the communication side, it provides contextual chat within work orders, photo/file sharing, push notifications, and integrations with WhatsApp, Telegram, and SMS. For finance, it supports one-click invoice generation, Stripe payments, Tap to Pay, automated receipts, and QuickBooks Online syncing. Reporting covers revenue, job completion rates, technician performance, customer acquisition costs, and marketing ROI. Additionally, it offers virtual numbers, call recording, ad source tracking, and AI Answering.
The Base plan is $149/month, including up to 5 users; the Growth plan is $248/month, including up to 10 users with scaling in blocks of 5; the Enterprise plan has custom pricing, including unlimited users, a dedicated manager, API, SLA, and white-labeling. A 14-day free trial is available without requiring a credit card. Note that numbers, WhatsApp/Telegram, SMS, and call recording are optional add-on costs.
Pros include a clear focus on vertical scenarios, comprehensively covering the common dispatching, tracking, payment, and communication needs of field service businesses; the onboarding process claims to take 15-30 minutes, with 24/7 support via phone, email, and live chat. Cons are that some integrations are still not live, and the REST API is primarily for enterprise clients; regarding security, only payment encryption and PCI DSS compliance are mentioned, lacking more comprehensive disclosures like SOC 2 or ISO.
It is suitable for North American home service companies, repair contractors, and dispatch teams with multiple field technicians. Access from China is not explicitly stated; however, ecosystems like Stripe, Google, WhatsApp, and Telegram may face network or payment restrictions in mainland China. Domestic enterprises can evaluate local CRM, field service management, or work order systems as alternatives.
⚠ This review is compiled from public sources and does not constitute a purchase recommendation. Verify all facts on the vendor's official site. Verify on rinvox.com official site.
rinvox.com is an United States Marketing & SEO provider. TG4G tracks its product information, with monthly pricing from $149.00, an overall rating of 7.0/10, and a China-accessibility score of Workable. Click "Visit Official Site" to reach rinvox.com directly.