Dimension scores are derived from public data and fields; weighted into the composite. Reference only.
Research Metrics is an ecosystem of tools and services for market research, mystery shopping, and customer experience management. Its website summarizes its capabilities as Acquire, Analyze, and Act: first collecting feedback through multiple channels, then analyzing and reporting in real time, and finally triggering action plans around KPIs or customer feedback to create a closed loop from data to remediation.
On the collection side, it covers field management systems, mobile online/offline data capture, and full information-flow channels, making it suitable for field research, store audits, and mystery shopping projects. On the analytics side, it emphasizes Live Results, allowing decision-makers and clients to quickly view findings, while managers can also stay updated via mobile access. On the action side, the Action Dashboard can automatically assign tasks based on failed KPIs, customer feedback, and other triggers, while presenting action outcomes to senior leadership. Its product lineup also includes Shopmetrics Enterprise, Surveo, MobiAudit, Mobalytics, Sentimetrics, HD Charts, Open World Map, and Research Cloud/Research Video, covering survey design, mobile data collection, sentiment analysis, charts, maps, cloud storage, and video-based mystery shopping.
The official website does not publish plans, pricing, seat counts, or usage-based billing rules. It only provides Request a Demo and sales contact options, and there is no visible free plan or self-service trial. In terms of delivery, beyond software, it also offers expert consulting, data warehouses/data marts, enterprise BI platform design and deployment, process review and redesign, and related services. This suggests it is more oriented toward enterprise project-based procurement rather than lightweight self-service SaaS.
Its strengths lie in its complete functional workflow, especially for research service providers that need field data collection, real-time reporting, and closed-loop remediation. Its mobile online/offline capabilities and cloud-based research data hosting are also practically valuable. The downside is limited public transparency: details are lacking around security and compliance certifications, role-based permissions, APIs, third-party connectors, pricing, and trial policies, so procurement evaluation will depend heavily on sales discussions and demo validation.
Research Metrics is better suited to market research firms, mystery shopping providers, customer experience teams at chain retail/service companies, and mid-to-large organizations that need custom data warehouses and BI integration. The website does not state how well it can be accessed from mainland China, and payment methods and localization support are also unclear. For local alternatives, you could evaluate Wenjuanxing Enterprise, Jindata, and Tencent Questionnaire; international alternatives include Qualtrics, Medallia, SurveyMonkey Enterprise, and QuestionPro.
β This review is compiled from public sources and does not constitute a purchase recommendation. Verify all facts on the vendor's official site. Verify on researchmetrics.com official site.
researchmetrics.com is an United States SaaS Tools provider. TG4G tracks its product information, an overall rating of 6.0/10, and a China-accessibility score of Workable. Click "Visit Official Site" to reach researchmetrics.com directly.