Dimension scores are derived from public data and fields; weighted into the composite. Reference only.
Request Tracker Pro is a help desk communication and ticket management platform designed to bring customer requests from email, SMS, phone, and social media into a single dashboard. It is more of a multi-channel inbox for customer support and sales teams than a pure email or SMS sending platform.
In terms of channels, the site explicitly mentions support for email and text/SMS, with inbound and outbound SMS available via Nexmo and Twilio. It also references phone, social media, Twitter DMs, brand mention monitoring, and Slack notifications. The platform focuses on request consolidation, queue routing, status filtering, priority management, follow-up calendars, ticket history, heatmap-style overdue indicators, and canned response templates. Its API can be used to integrate with internal systems and create new tickets, while it also supports Freshbooks customer data sync and viewing Stripe payment history.
Pricing is publicly listed: Basic is $39/month, Premium is $59/month, and Professional is $79/month. All plans include 10 seats, with additional seats priced at $4, $5, and $6 per month respectively. The website offers a 30-day free trial and says no credit card is required, though the terms also state that billing information may be required for the free trial. SMS carrier or Twilio/Nexmo fees, coverage regions, and number costs are not disclosed.
The main advantages are that the interface is designed around familiar email workflows, making it easy to learn; multi-channel aggregation, queues, reminders, and templates can reduce missed requests and improve consistency; and the entry-level price is fairly friendly for small teams. The downsides are that it does not provide performance metrics such as email/SMS delivery rates, latency, SLA, or system availability; descriptions of the maturity of phone and some social media features are somewhat inconsistent; and compliance information remains limited to the terms of service, with no clear details on GDPR, data residency, security certifications, and similar areas.
Request Tracker Pro is best suited to small customer support or sales support teams looking to upgrade from a regular mailbox to a lightweight help desk, especially when they need to turn SMS, email, and social requests into unified tickets. Access from mainland China, a Chinese-language interface, local phone numbers, RMB payments, and local compliance are not specified, so china_access can only be assessed as unknown. If you serve customers in China, it is worth evaluating local alternatives such as WeCom service providers, NetEase Qiyu, Udesk, and Tencent Qidian as well.
⚠ This review is compiled from public sources and does not constitute a purchase recommendation. Verify all facts on the vendor's official site. Verify on requesttrackerpro.com official site.
requesttrackerpro.com is an Unknown Comms & Email provider. TG4G tracks its product information, an overall rating of 6.0/10, and a China-accessibility score of Workable. Click "Visit Official Site" to reach requesttrackerpro.com directly.