prospectmais.com.br

What It Is

Prospect+ is a multichannel customer service and sales platform for businesses, focused on automating customer interactions on WhatsApp, Instagram, and Facebook. It combines Inteligência Artificial, ChatBot, CRM, and Kanban features to help companies centralize inquiries and manage sales workflows. Judging by the site language and its .com.br domain, it primarily targets the Brazilian Portuguese-speaking market.

Core Capabilities and Channels

In terms of communication channels, Prospect+ clearly covers IM/social messaging platforms, including WhatsApp, Instagram, and Facebook. I did not see email, SMS, or voice capabilities. Its core concept is “Único Número,” meaning businesses can receive all customer atendimento through a single number, making it easier to centralize entry points and route conversations. The ChatBot can pre-filter customer inquiries and then direct them to the appropriate department, which is useful for customer service triage, pre-sales consultation, and sales lead qualification. The site also mentions CRM and Kanban, suggesting it is not just a chat inbox but also aims to support customer follow-up and sales pipeline management.

Pricing and Transparency

For pricing, the website only clearly states that users can request a 3-day free trial. It does not publicly disclose official plans, seat fees, channel fees, message fees, or pricing for add-on features. For companies that need to evaluate budgets, this level of transparency is limited, and they will need to contact sales to confirm the cost structure—especially because channels such as WhatsApp may involve platform fees or message template costs.

Pros and Cons

The main advantages are its clear positioning and focus on multichannel customer service and sales automation around WhatsApp, Instagram, and Facebook, which are commonly used by Brazilian businesses. The single-number entry point, bot-based pre-screening, and departmental routing can reduce the workload of manual first-level screening. CRM and Kanban features also make it somewhat appealing to sales teams. The downside is that public information is clearly insufficient: there is no disclosure of delivery rates, system performance, SLA, API, Webhook support, third-party integrations, or compliance credentials. The site also contains multiple 404 pages, which hurts its professional credibility.

Who It’s For and Access from China

Prospect+ is better suited to SMEs, sales teams, and customer support teams operating in Brazil, especially those that rely on WhatsApp and social media DMs as their primary customer touchpoints. For teams in China, access status is unclear, and WhatsApp, Facebook, and Instagram are typically restricted in mainland China’s network environment. In practice, operations would likely require a proxy or a local alternative. Alternatives include Zenvia, Take Blip, Twilio, MessageBird, WATI, Respond.io, as well as domestic tools such as WeCom or SCRM platforms.