Dimension scores are derived from public data and fields; weighted into the composite. Reference only.
Plus Telefonservice is a German outsourced call answering and virtual secretary service, positioned as an “external switchboard/virtual office.” It helps businesses answer incoming calls in the company’s name, record customer information, transfer calls to designated contacts, and send call summaries via email, SMS, phone, or mobile app. The target users listed on the site include lawyers, real estate agents, property managers, architects, appraisers, therapists, gyms, electricians, SMEs, and freelancers.
In terms of channels, it centers on human call answering, supplemented by call forwarding, email/SMS notifications, transferring order information through a ticketing system, and mentions English call answering and advertising-call filtering. Use cases include reception/switchboard services, vacation or sick-leave cover, overflow answering during peak periods, order hotlines, and emergency hotlines. In terms of performance, the site repeatedly emphasizes “100% availability,” no missed calls, and 24/7 or 365-day service, but it also uses different descriptions such as “Monday to Saturday” and “08:00–21:00,” so the actual service hours need to be confirmed. No connection rate, average response time, or SLA data is provided.
Pricing information is relatively transparent: the site states in multiple places that the rate is €0.55 per handling minute, billed by the second. There is also a €49 monthly plan that includes the first 60 minutes, with additional minutes charged at €0.55 each; SMS notifications cost €0.10. The text says there are no hidden fees, no setup fees, no minimum revenue requirement, monthly cancellation is available, and a 7-day free trial is offered.
The advantages are a low barrier to entry, flexible billing, suitability for temporary start/stop use, and applicability to peak periods, vacations, or customer service outsourcing; human call answering also provides a better customer experience than voicemail. The drawbacks are that the site is strongly marketing-oriented and lacks key enterprise procurement information such as data protection details, GDPR processing agreements, call recording compliance, API/CRM integrations, and SLAs. The service-hour descriptions are also not fully consistent.
It is better suited to local German service businesses, freelancers, and SMEs that need a German-speaking telephone secretary. It is less suitable for large clients requiring a global call center, complex system integrations, or strong compliance documentation. The text does not provide information on access from mainland China, so this remains unknown.
⚠ This review is compiled from public sources and does not constitute a purchase recommendation. Verify all facts on the vendor's official site. Verify on plus-telefonservice.de official site.
plus-telefonservice.de is an Germany Support provider. TG4G tracks its product information, with monthly pricing from $0.60, an overall rating of 6.0/10, and a China-accessibility score of Limited (proxy recommended). Click "Visit Official Site" to reach plus-telefonservice.de directly.