Playtime is a cloud-based SaaS platform provided by QED USA, Inc. for arts, culture, and live entertainment organizations. Its goal is to bring ticketing, fundraising, CRM, projects, venues, staff, scheduling, and reporting together in one platform. It emphasizes an βend-to-endβ approach and organization-wide visibility, making it suitable for theaters, venues, and performing arts organizations that currently rely on multiple disconnected systems.
Its core modules are closely aligned with live entertainment operations: ticketing supports event sales and management; the fundraising module connects with CRM, ticketing, and event data to help manage donors; CRM covers relationships with customers, staff, artists, patrons, sponsors, vendors, contractors, and more; project and event management support the process from planning through performance execution; venue management includes booking, allocation, maintenance, and compliance views; staff management covers work assignments, leave, holidays, qualifications, and personal information; and advanced reporting can generate metrics based on data across the organization.
No specific plans or pricing are publicly disclosed in the main content. What can be confirmed is that it is a subscription-based cloud service, typically used by organizations under a Master Subscription Agreement. The payment terms indicate that credit cards are accepted, and payments and donations are processed by Braintree by PayPal. The official website offers scheduled demos, but does not disclose a free plan or public trial. Deployment is clearly cloud-based, with no self-hosting information found.
For team collaboration, the terms state that organizational users must be authorized to access the service and may not make the service available to unauthorized third parties, but they do not disclose fine-grained role-based permissions. On security, the platform commits to using technical and organizational measures to protect data and perform reasonable backups, but does not mention certifications such as SOC 2, ISO 27001, or GDPR. The only clearly stated third-party integration is Braintree for payments; API and developer support are not described.
Its strengths are strong industry specialization, broad module coverage, an emphasis on directly connected data, and reduced duplicate work. It is appealing for theaters or cultural organizations that need to unify audience, donor, project, venue, and staff data. The downsides are limited transparency around pricing, implementation complexity, permissions, APIs, and compliance certifications. It is better suited to mid-sized and large arts institutions, theaters, nonprofit performing arts organizations, and multi-venue teams, rather than small teams that only need simple ticketing.
Mainland China access could not be confirmed from the main content. Since payments rely on the Braintree/PayPal ecosystem, organizations may face issues with overseas credit cards and cross-border settlement. Chinese institutions should test access speed, payment availability, data compliance, and local invoicing requirements before purchasing. If constrained, they may consider combining local ticketing systems, CRM tools, project collaboration tools, and venue management systems as alternatives.
β This review is compiled from public sources and does not constitute a purchase recommendation. Verify all facts on the vendor's official site. Verify on playtime.software official site.
playtime.software is an United Kingdom SaaS Tools provider. TG4G tracks its product information, an overall rating of 7.0/10, and a China-accessibility score of Workable. Click "Visit Official Site" to reach playtime.software directly.