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Patient Tracking System (PTS) is a cloud-based patient and practice management software product launched in the UK by Synergy Healthcare Services Ltd, also positioned as an electronic health record (EHR). The product places particular emphasis on mental health, behavioral health, CAMHS, and IAPT use cases. Its core selling point is that it was designed by psychiatric clinicians and built around outcome measures, questionnaire scoring, and clinical workflows.
PTS covers patient registration, appointments, multi-site scheduling, automated reminders, patient notes, electronic consent forms, risk assessments, e-prescribing, editable letters, document storage, and EHR workflows from referral through discharge. Its strength lies in its patient outcome measures module, which supports sending questionnaires via links, viewing history, printing/PDF export, and tools such as pediatric growth charts and BMI/blood pressure percentiles. The system can be accessed on any device or platform and supports use by individuals, small teams, and multi-site organizations.
According to the website, the full health record application costs £24/month per clinical user, while outcome measures only cost £12/month per user. Pediatric growth charts and the child blood pressure percentile calculator cost an additional £5/month per user, and SDQ is charged separately at £0.80 + VAT per form. A measure usage fee of £7/month per clinical user has also been mentioned. The trial policy is not entirely consistent: it mentions a 30-day free trial, but also states that free access is no longer available to everyone and that users may need to pay for one month to receive a two-month trial. Contacting the provider for confirmation is recommended.
The advantages are its strong fit for clinical scenarios, rich set of mental health measures, lower pricing compared with traditional EHR systems, and hosting in the AWS London region, with emphasis on GDPR, a HIPAA environment, ICO registration, SSL transmission encryption, and field-level encryption at rest in the database. The drawbacks are that backups or uploaded file backups are not provided by default, data migration is not supported by default, and integration with RiO/NHS systems is only described as something that can be developed collaboratively, with no mature integration observed. Its fair use policy is also clearly restrictive, and heavy usage requires separate fee negotiation.
PTS is suitable for UK and international mental health solo practitioners, small clinics, CAMHS/IAPT teams, multi-site healthcare organizations, and organizations looking to deploy an EHR at low cost. Institutions requiring strong SLAs, ready-made hospital system integrations, full data migration, and enterprise-grade backups should evaluate it carefully. Access from mainland China is not covered in the main text, so its status is unknown.
⚠ This review is compiled from public sources and does not constitute a purchase recommendation. Verify all facts on the vendor's official site. Verify on patient-tracker.co.uk official site.
patient-tracker.co.uk is an United Kingdom Health provider. TG4G tracks its product information, an overall rating of 6.0/10, and a China-accessibility score of Limited (proxy recommended). Click "Visit Official Site" to reach patient-tracker.co.uk directly.