Dimension scores are derived from public data and fields; weighted into the composite. Reference only.
osticket.it provides osTicket inCloud hosting for the Italian-speaking market. In essence, it is a helpdesk/customer support ticketing system. The page highlights access via browser and mobile devices, centralized tracking of every support request, and the ability to turn email inquiries into tickets.
According to the publicly available copy, its core capabilities include unlimited ticket management, unlimited administrative mailboxes, a customer portal and documentation, brand customization, email-to-ticket creation, SSL/HTTPS, enforced HTTPS, anti-spam, and antivirus protection. On the API side, the page explicitly states that ticket management can be integrated into a user portal, but it does not disclose API documentation, webhooks, SDKs, or a concrete list of third-party integrations. For team collaboration, it only explains that pricing is based on “operators,” meaning members within an organization who reply to customer tickets; there is no clear information on roles and permissions, assignment, SLAs, automation rules, or similar features.
The inCloud plan costs €16 + VAT/operator/month and includes an 8MB single-attachment limit, 1024MB of attachment storage, unlimited mailboxes, and unlimited tickets. Enterprise is intended for customers who need more operators or additional storage and requires contacting sales. All plans can be tried free for 30 days. After the trial ends, billing information is required to continue using the service, and plans can be adjusted at any time.
The service is delivered as a cloud-based inCloud model. The page also includes comments about users installing osTicket locally, but the plans themselves mainly sell the hosted service. On compliance, the site states that Altair Technology S.r.l. processes website user data in accordance with GDPR and describes rights such as data access, correction, and deletion. However, it does not disclose data center locations, backup policies, SLA details, or security certifications.
The advantages are a straightforward pricing structure and no limits on ticket or customer volume, making it suitable for small and midsize customer service, after-sales, maintenance, and technical support teams that want to launch quickly. The downsides are that the public information is fairly basic, advanced collaboration, reporting, automation, and ecosystem integrations are unclear, and the language and service positioning are clearly geared toward the Italian market.
The page does not provide information on access from mainland China, payment methods, or network stability, so these remain unknown. For teams in China, it may be worth comparing Zendesk, Freshdesk, Zoho Desk, or local alternatives such as 网易七鱼 and 腾讯企点.
⚠ This review is compiled from public sources and does not constitute a purchase recommendation. Verify all facts on the vendor's official site. Verify on osticket.it official site.
osticket.it is an Italy Marketing & SEO provider. TG4G tracks its product information, an overall rating of 6.0/10, and a China-accessibility score of Workable. Click "Visit Official Site" to reach osticket.it directly.