ordero.ch

What It Is

Ordero is a Swiss restaurant and retail POS platform provided by Ordero GmbH. It is positioned as more than just a Kassensystem: it brings tables, orders, kitchen operations, payments, reporting, reservations, delivery, and online ordering into one system. It is clearly aimed at the local Swiss market, emphasizing Swiss Made, local German-language support, and commonly used Swiss payment methods such as TWINT and PostFinance.

Core Features and Integrations

Its feature set covers the main workflows of restaurant operations: the POS can manage tables, orders, and checkout; waitstaff can place orders directly from their own phones, with orders sent to the kitchen display system in real time, reducing paper tickets and communication errors. For online ordering, Ordero provides its own Webshop, with the site highlighting 0% commission, making it suitable for takeaway and delivery scenarios. Reservation System 2.0 supports drag-and-drop table assignment and a timeline view. The system also supports offline operation, so orders and checkout can continue during an internet outage and sync automatically once connectivity is restored. In terms of integrations, the site claims support for 60+ tools and lists Stripe, TWINT, PostFinance, Apple Pay, Google Pay, Epson, Star Micronics, ADDIMAT, Bexio, WhatsApp, and email, while ABACUS, eat.ch, and others are still marked as planned.

Pricing and Service

Pricing is relatively transparent: Starter is CHF 69/month paid annually, Professional is CHF 119/month, and Premium is CHF 169/month, all excluding VAT. Annual billing saves 20%, and the site states 0% transaction fees and no hidden costs. A 14-day free trial is available with no credit card required, and users can also book a Zoom/Teams or on-site demo. Support channels include email, phone, and WhatsApp, with the support team based in Switzerland and offering German-language service.

Pros, Cons, and Who It’s For

The strengths are its complete restaurant-focused workflow, strong support for local payment methods, offline operation, and low onboarding barrier. It is a good fit for Swiss restaurants, pizzerias, cafés, takeaway shops, delivery businesses, food trucks, and hotels. The drawbacks are that enterprise-grade security and compliance details, role/permission management, and open API information are not disclosed; some integrations are not yet live; and as a Switzerland-focused product, there is little evidence of support for overseas expansion or Chinese-language environments.

Access from China and Alternatives

The text does not mention access from mainland China, and its payments and tax features are mainly built around Switzerland, so Chinese restaurant operators should not treat it as a direct replacement for local POS systems. For use in China, it would be worth comparing it with 客如云, 二维火, 美团收银, and similar local solutions. For restaurants operating in Europe, the US, or Switzerland, alternatives to compare include Lightspeed Restaurant, Square for Restaurants, Toast, and SumUp POS.