Cinch, powered by Impos, is an online ordering and reservation SaaS for restaurants and hospitality businesses, covering everything from cafés, pizzerias, and wineries to large restaurants. It lets customers place orders via a customized web page, an existing website, a Facebook page, or a branded mobile app. It supports takeaway pickup and merchant-managed delivery, and can feed orders into Impos POS.
The product is centered on “ordering through your own channels”: a no-code website builder, menu publishing, white-label branding, promotions and discounts, add-on recommendations, delivery zone/fee/business-hour configuration, plus dashboards for order funnels, website traffic, order throughput, and more. Merchants can accept orders on Android or iOS phones/tablets and confirm or reject them with one tap. Once synced with Impos, orders can go directly to kitchen and receipt printers, while also helping with payment, sales, and inventory reconciliation. It also offers a free table reservation system, though the official materials note that the system is not specifically designed for dine-in tableside ordering.
Cinch emphasizes that it does not take a commission on orders. Instead, it uses a fixed monthly subscription model and says there are no hidden fees or setup fees. The reservation system is included at no extra cost and is not charged by guest or booking. The specific monthly fee is not disclosed in the source text. On the payments side, it supports Stripe, Adyen, Authorize.Net, Merchant Warrior, Windcave, Worldpay, PayPal, Apple Pay, Google Pay, and others. Credit card processing fees are charged as usual by the online merchant service provider.
Its advantages are that it helps restaurants move away from third-party platform commissions and retain more profit; it supports multiple channels including websites, Facebook, and apps; and the setup process is relatively lightweight. It is especially friendly for existing Impos users. The downsides are that public information lacks several items commonly required in enterprise procurement, such as clear pricing, permission management, security and compliance details, and API information. Refunds must be handled through the payment merchant portal; gift cards cannot be directly mapped to Cinch; and the order confirmation timer is capped at 3 minutes, which limits flexibility.
It is better suited to local Australian restaurants that want to operate their own online ordering channels, especially merchants already using Impos POS. The source text provides no information about access from China, so its availability there is unknown. Its payments and local delivery ecosystem also lean more toward Australia and international markets. For deployment in China, it would usually need to be compared with local restaurant SaaS, POS, and WeChat Mini Program ordering solutions.
⚠ This review is compiled from public sources and does not constitute a purchase recommendation. Verify all facts on the vendor's official site. Verify on ordercinch.com.au official site.
ordercinch.com.au is an Australia SaaS Tools provider. TG4G tracks its product information, an overall rating of 6.0/10, and a China-accessibility score of Workable. Click "Visit Official Site" to reach ordercinch.com.au directly.