orbital.so

What It Is

Orbital is Continuous Discovery infrastructure for product teams. Its core goal is to help product managers, designers, and engineers reach the right users faster. It connects user targeting, in-app/email outreach, interview scheduling, reminders, interview history, and incentive fulfillment, reducing the manual coordination burden typically placed on sales or customer success teams.

Core Features and Collaboration

Based on the available information, Orbital centers on “recruiting and scheduling customer interviews.” Teams can define target audiences using product usage, business data, CRM data, or product analytics data, then contact users via email or in-app messages. It supports continuous discovery, ad hoc discovery, screening questionnaires, group interviews, round-robin assignment, calendar and video meeting integrations, plus email/SMS reminders to reduce no-shows. The platform also emphasizes keeping a unified record of who has been contacted, who has been interviewed, and who has been compensated, creating a single source of truth for product discovery. Pro and above include SSO, Slack, brand customization, and custom onboarding; Enterprise adds customer success workflows, internationalization, incentive fulfillment, product analytics, and CRM integrations.

Pricing and Trial

Pricing has three tiers: Solo is free at $0/month and is intended for individual trials, limited to 1 seat, 10 interviews, a 100-user database, and 100K/month Web SDK page views. Pro costs a $189 base fee plus $59/seat/month, supports up to 10 paid seats, unlimited interviews, a 5k-user database, and 1M/month page views, and includes a 14-day trial. Enterprise requires contacting sales and offers unlimited seats, user database size, interviews, and page views.

Pros and Cons

The main advantage is its highly focused positioning: it covers the full workflow from selecting target users to scheduling and reminders, while adding outreach governance, consent management, and GDPR-related compliance messaging. This makes it suitable for teams that need to run customer interviews at scale. The downside is that Solo is quite limited, and many key capabilities—such as screening, reminders, Slack, and SSO—require Pro. Product analytics, CRM, custom CSS, internationalization, and incentive workflows are concentrated in Enterprise. The available text does not disclose details about APIs, self-hosting, payment methods, or security certifications.

Who It’s For and Access from China

Orbital is better suited to B2B SaaS companies, product-led companies, and product organizations that already have a user data stack—especially teams that frequently schedule customer interviews and want to avoid repeatedly contacting the same customers. Access from mainland China cannot be determined from the available text. If network access, payment, or cross-border data concerns are important, consider alternatives such as Calendly, User Interviews, Great Question, Dovetail, Maze, or a combination of local survey and scheduling tools.