onsitepro.co.uk

What It Is

Onsite Pro, formerly iManage App, has been operated by the Lichfield team in the UK since 2012. It is positioned as a job management and mobile timesheet app for UK trades and field service businesses. It covers the full workflow from customers, quotes, job dispatch, on-site execution and customer sign-off through to invoice generation. The office side runs in a browser, while the engineer app supports iOS and Android.

Core Capabilities

The product’s core strength is coordination between the office and field teams. Office users can manage customers, quotes, orders, jobs, invoices, purchase orders and credit notes, and view quotes, jobs, invoices, timesheets and activity feeds from the dashboard. Engineers can receive jobs on mobile, record tasks, time, parts, photos, notes and attachments, and work offline; data syncs automatically once connectivity is restored. Customer signatures include time and GPS location stamps. Together with read receipts, real-time and historical location tracking, and audit trails, this makes it suitable for field service businesses that need to prove what happened during a service visit.

Pricing and Trial

Pricing is straightforward: £75/month per administrator and £20/month per engineer, billed monthly with no contract, no setup fee and cancellation at any time. Prepaying for 10 months gives you 12 months of service. The trial is a full 14-day live system with no credit card required, and billing setup is only decided after the trial ends. This is relatively friendly for small service companies assessing costs.

Integrations, Security and Deployment

Current third-party integrations are relatively limited. Direct integrations with Xero, QuickBooks and Zoho are still on the roadmap; for now, connection to QuickBooks, Xero, Sage or Zoho is mainly handled via CSV export. On security, the materials state that each customer uses a dedicated database, data is hosted on UK servers, HTTPS is used throughout, off-site backups are performed daily, and customers can export their data. Deployment is cloud SaaS, with no self-hosted option mentioned. No open API or developer documentation is disclosed either.

Pros, Cons and Who It’s For

The advantages are a complete workflow, a mobile experience tailored to field workers, offline availability, a clear evidence chain, and explicit UK-based support. The main limitations are its relatively weak integration ecosystem and limited API capabilities. The site also repeatedly notes that a full rewrite—the first in 14 years—is planned for July 2026, so enterprise buyers should confirm the current version and the delivery timeline for the new version before procurement. It is best suited to UK SMBs with field engineers and office dispatch needs, such as electricians, plumbers, HVAC providers, facilities maintenance firms and IT support businesses.

Access from China

The collected text does not provide information on accessibility from mainland China, Chinese-language interface support, RMB pricing or domestic payment methods, so these remain unknown. If used by a team in China, key points to verify include access speed, payment methods, map/GPS compliance and local invoicing workflows. Possible alternatives include Jobber, ServiceM8 and Tradify, or domestic work order and field service management tools within the DingTalk and WeCom ecosystems.