novuscall.com

What It Is

NovusCall is a live virtual receptionist and telephone answering service for U.S. businesses. It says it has served hundreds of companies nationwide since 2006. Its core offering is not email blasting or SMS marketing, but human receptionist services centered on voice calls: businesses forward their existing business phone lines to a local or toll-free number provided by NovusCall, and trained receptionists answer calls, handle questions, transfer calls, or take messages according to the company’s instructions.

Core Capabilities

In terms of channels, NovusCall is built around voice. It supports inbound call answering, voicemail, call forwarding, and some outbound calling. Each call generates a written record, which can be delivered by email, SMS, or both. The service also includes the AccessNovus portal, where customers can view messages, update availability, change contact details, and browse statistics. Advanced services include order processing, appointment scheduling, daily reminder calls, CRM record maintenance, and non-sales outbound tasks such as surveys, customer follow-ups, and data entry.

Pricing and Performance

Its main selling point is that it charges “per call rather than per minute,” which can make costs more predictable, especially for businesses with highly variable call lengths. The service is prepaid and billed monthly, with no long-term contract; cancellation requires 30 days’ written notice. However, the main site does not disclose specific plans, unit pricing, or overage fees. On performance, accounts can usually be activated within a few hours after an order is completed, and NovusCall says it staffs according to projected usage to reduce missed calls. That said, it does not provide quantitative metrics such as an SLA, average answer speed, or missed-call rate.

Pros and Cons

The advantages are a simple setup process and no need for businesses to install new phone lines. Customers can choose a new number or forward an existing one. Spam calls, wrong numbers, faxes, and hang-ups are not charged, and numbers can be blocked. NovusCall also bundles call answering, message taking, scheduling, order handling, and CRM maintenance into a fairly complete virtual office capability. The drawbacks are also clear: service hours are 7:00–18:00 Mountain Time, so it is not 24/7; the website does not provide an API, Webhooks, or developer documentation; and its compliance, security, privacy, and call-recording policies are not explained.

Best Fit and Access from China

NovusCall is best suited to U.S.-based small and midsize businesses, law firms, service storefronts, or companies that need a human receptionist but do not want to build an in-house team. For Chinese companies, it may be an outsourced receptionist option if their target customers are mainly in North America and they need English phone answering. If the need is only email, SMS, or IM automation, it is not a good match. Access from mainland China is not discussed in the source text, and network availability and payment methods are also unclear. Alternatives to consider include Ruby, Smith.ai, AnswerConnect, or local Chinese cloud customer service and call center providers.