Nodiga is an AI customer service Q&A tool designed for Turkish e-commerce sellers. Its core objective is to automatically reply to buyer questions on marketplaces like Trendyol, N11, and Hepsiburada. Merchants connect their stores by entering platform API information, then set store rules regarding warranties, shipping, and returns. The system can then generate and send replies within seconds.
Based on the page information, Nodiga's AI capabilities focus on "e-commerce Q&A automation" rather than general chat. It learns the merchant's reply style and remembers manually corrected answers, becoming more aligned with the store's tone over time. It also emphasizes the ability to recognize product brands and features, providing more accurate answers to questions about warranties, materials, and sizes; for uncertain questions, it refrains from auto-replying and escalates them to human agents. A manual mode is supported where the AI drafts the answer first, and the merchant reviews it before sending, which is highly valuable for reducing the risk of incorrect customer service messaging.
It currently fully supports Trendyol, N11, and Hepsiburada, while Amazon, İkas, and Shopify are still "coming soon." Pricing is pay-as-you-go: ₺299/100 questions, ₺799/300 questions, ₺1,199/500 questions, and ₺2,199/1000 questions, averaging around ₺2.99 to ₺2.20 per question; there are no subscriptions or monthly commitments. The page also states that the first 100 questions are free with no credit card required. Regarding privacy, the official claim is that API information is encrypted and stored, used only to answer store questions, and data is not shared with third parties. However, it lacks more detailed explanations regarding compliance certifications, data residency, and boundaries for model training usage.
Pros include a focused use case, simple configuration process, support for a unified multi-platform dashboard, and the provision of human review and real-time analytics. It is suitable for Turkish e-commerce sellers with high customer service volumes who do not want to build complex customer service systems. Cons are that the platform and market are clearly biased towards Turkey—strong in localization but lacking in generalization; the underlying model, SLA, and accuracy rate for complex questions are not disclosed; and Chinese language support is not mentioned.
There is no information on the page regarding access from China, and payment methods are unspecified, showing only Turkish Lira pricing. For Chinese sellers, if they primarily operate on Turkish platforms like Trendyol, Nodiga has reference value; if they operate on Taobao, Tmall, Pinduoduo, Douyin E-commerce, or Shopee/Lazada, they should prioritize local platform customer service tools, Dianxiaomi, Wangdiantong, Qianniu-related smart customer service, or international alternatives like Gorgias, Zendesk AI, and Tidio.
⚠ This review is compiled from public sources and does not constitute a purchase recommendation. Verify all facts on the vendor's official site. Verify on nodiga.com official site.
nodiga.com is an Türkiye AI Apps provider. TG4G tracks its product information, an overall rating of 7.0/10, and a China-accessibility score of Limited (proxy recommended). Click "Visit Official Site" to reach nodiga.com directly.