Dimension scores are derived from public data and fields; weighted into the composite. Reference only.
Fluctus is a cloud-based omnichannel customer service messaging platform from neWave Telecom. It is positioned as a way to handle multiple customer communication channels within a single interface. Based on the available text, it mainly covers Facebook Messenger, Telegram, WhatsApp Business API, and embeddable website chat widgets, making it closer to an IM/live-chat customer support hub than an email, SMS, or voice communications platform.
The product emphasizes “handling chats from all channels on one screen,” which can help support teams reduce the need to switch between multiple backends. For automation, Fluctus can integrate with IBM Watson to provide 24/7 service when human agents are unavailable. For operations management, it offers full reporting and a Dashboard that can track metrics such as TMA, TME, and reopened conversations, helping measure support efficiency and team staffing. Integration is a key selling point: the page lists ERP connections with Duobox, IXCsoft, SGP, CNT Sistemas, ERP Voalle, Hubsoft, and others, suggesting a stronger focus on linking customer support with business systems.
The page does not disclose plans, seat pricing, conversation pricing, how WhatsApp fees are passed through, or any trial policy, so buyers need to contact sales before procurement. On performance, the text claims the solution is hosted in Brazilian data centers and offers 99.99999% availability, but it does not provide an independent SLA, message delivery rates, latency figures, failure retry policies, or channel-specific limitations. As a result, we can only confirm that it claims high-availability cloud hosting; this is not enough to judge real-world message delivery performance.
The main advantages are clear channel aggregation, support for customer service channels commonly used in the Brazilian market such as WhatsApp Business API, plus Watson bot and ERP integrations, making it practical for local businesses. The downside is the lack of public information: there is no pricing, API documentation, compliance terms, data protection explanation, or support tier details. On compliance, we also did not find descriptions of LGPD, a data processing agreement, or security certifications.
Fluctus is better suited to companies in Brazil or Portuguese-speaking markets that need to integrate IM-based customer support, website chat, and ERP self-service. Access from China cannot be determined from the available text. Given that its channels depend on WhatsApp, Facebook Messenger, and Telegram, which are generally restricted in mainland China, teams operating from China may need a proxy or may prefer domestic alternatives such as WeCom customer service, DingTalk, Feishu, NetEase Qiyu, or Meiqia.
⚠ This review is compiled from public sources and does not constitute a purchase recommendation. Verify all facts on the vendor's official site. Verify on newave.chat official site.
newave.chat is an Brazil Comms & Email provider. TG4G tracks its product information, an overall rating of 6.0/10, and a China-accessibility score of Workable. Click "Visit Official Site" to reach newave.chat directly.