netkeeper.com

What It Is

NetKeeper is a Help Desk, CRM, and LAN Inventory software suite from Multima Corporation, designed for customer support, IT help desks, call centers, sales, and field service scenarios. It is not a typical modern cloud-native SaaS product; it feels more like traditional enterprise software that can be deployed on company servers while supporting both LAN and web access.

Core Features and Integrations

The product lineup includes Help Desk Captain SQL, NetKeeper CRM, NetKeeper Express, HD Mail, a customer self-service portal, a technician portal, mobile modules, and Supervisor. The Help Desk component focuses on service requests, workflows, knowledge bases, inventory, and ticket handling. CRM covers contact management, sales automation, project management, customer support, and inventory management. Express can automatically audit hardware and software across a LAN/WAN and integrates in real time with Help Desk/CRM. The main clearly stated third-party integration is Microsoft Active Directory. The mail module can automatically scan mailboxes, create service requests, and assign them to queues.

Pricing and Trial

Public pricing is limited. The site only states that Help Desk Captain SQL starts at USD 899; pricing and terms for other products and modules require contacting the vendor or a reseller. The official website offers evaluation software requests for CRM and Help Desk, while Express provides a free version for the first 30 nodes, making it suitable for testing in your own environment before purchase.

Pros and Cons

Its strengths are broad module coverage: help desk, CRM, asset inventory, and email automation can be combined as needed. The thin client architecture helps with centralized installation and maintenance. The self-service portal plus technician web/mobile access can support distributed service teams. The downsides are also obvious: the official website feels dated, with terms pages appearing to have last been updated around 2003. There is no clear information on modern enterprise software expectations such as cloud subscriptions, REST APIs, SSO, audit logs, SOC 2/ISO, and similar items. Pricing is not transparent, and security/compliance information is insufficient.

Who It’s For and Access from China

NetKeeper is better suited to organizations that still rely on Windows/SQL, local networks, and traditional IT operations, such as schools, hospitals, government departments, small to mid-sized help desks, or companies that need LAN asset inventory. If your organization needs modern cloud customer support, open APIs, rich integrations, and local support in China, Zendesk, Freshdesk, Zoho Desk, ManageEngine ServiceDesk Plus, as well as domestic CRM/ticketing providers, may be more suitable. Information on access from China, RMB payments, ICP filing, and localized support is not disclosed, so these should be considered unknown.