myque.io

What It Is

MyQue is an SMS-first queue and waitlist management platform built around the idea of “click once to text the next customer.” It targets restaurants, doctors’ offices, and other offline businesses that deal with lines and waiting customers. It also offers a custom SMS API for industrial use cases in the United States and Canada.

Core Features and Channels

Based on the information available on the site, MyQue’s communication channel is focused on SMS, with no visible support for email, voice, or IM channels. Its Web App supports customizable default text messages, one-off custom messages, and dynamic links in SMS messages that let customers check their real-time position in the queue. On the privacy side, only the viewer can see their own name, while other names are masked.

Coverage, API, and Compliance

In terms of coverage, the custom industrial API is explicitly limited to the US & Canada. The platform can help users choose a phone number or convert an existing landline into a text-enabled line. API integrations support Python, PHP, Node, Javascript, VB, and more, with 2, 4, or 8+ custom webhooks depending on the plan. For compliance, the site says it has handled the legal registration required for cross-carrier robo texting and includes recurring carrier fees in its plans. However, it does not disclose more detailed information about TCPA, 10DLC, privacy policies, audits, or data residency.

Pricing

Public pricing transparency is limited. Pricing for the restaurant and office Web App requires a phone consultation. The industrial API is divided into Basic, Standard, and Unlimited tiers, aimed respectively at up to 1000, up to 3000, and over 3000 SMS messages per month. Unused SMS allowances can roll over, and plans include an 800 toll-free number and recurring carrier fees, but no specific prices are listed.

Pros, Cons, and Best Fit

MyQue’s strengths are its focused use case, simple front-desk workflow, and relatively complete support for numbers and carrier registration. It is a good fit for offline service businesses that do not want to build their own SMS system. The downsides are the lack of published performance metrics such as delivery rate, latency, SLA, and delivery/status callbacks, as well as opaque pricing and payment methods. Its coverage is also heavily North America-focused, so it is not an ideal first choice for a global SMS platform.

Access from China

The site does not provide information about access from China, RMB payments, or China-specific compliance, so actual usability is unclear. If a Chinese company needs SMS notifications, it may be better to first evaluate Twilio, MessageBird, Vonage, or Plivo, or choose a domestic cloud communications service as an alternative.