Dimension scores are derived from public data and fields; weighted into the composite. Reference only.
Metropolis Corp is an enterprise communications analytics software company headquartered in Fort Lauderdale, Florida, USA. It traces its origins back to a call accounting system launched in 1992. Its current product portfolio covers UC Analytics, contact center analytics, call reporting, call accounting, telemanagement, and Power BI-based dashboards. The core goal is to turn phone calls, chats, meetings, and customer interactions into operational insights.
Its main value lies in cross-platform communications visualization. Expo XT can aggregate data from Teams, Zoom, Cisco, Webex, traditional PBX systems, and more into Power BI, providing real-time wallboards, historical trends, queue and agent status, abandoned-call analysis, hunt group performance, and cradle-to-grave call lifecycle tracking. QoS Analytics can also help troubleshoot quality issues such as poor audio, jitter, packet loss, and failed calls, with drill-downs by device, location, network segment, and user. Qcloud is positioned more as a lightweight contact center monitoring tool, focusing on queues, agent availability, wait times, and abandonment rates.
The available materials indicate broad compatibility, including Cisco Webex, Broadworks, Cisco CUCM/UCCX, Microsoft Teams, Zoom, RingCentral, Mitel, Avaya, Genesys, NICE, NEC/Intermedia, and others. It also supports CRM integrations with platforms such as Salesforce, Zoho, and Microsoft Dynamics. Deployment options cover on-premises, cloud, and hybrid environments, with an emphasis on its Power BI Connector and customizable reporting. On the support side, it offers Technical Support, Support Renewal, resource articles, customer success stories, and a reseller partner network, though no clear details were found regarding service SLAs or multilingual support.
The website does not disclose specific plans or pricing in its main content. Qcloud is described as affordable and cost-effective, while the Expo XT page offers a free trial entry point. The company also mentions a money-back guarantee, stating that customers can contact them during the evaluation term if they are not satisfied. Overall, pricing appears to require booking a demo or contacting sales for a quote.
Its strengths include compatibility with multiple UC/UCaaS/PBX platforms, a mature Power BI ecosystem, and coverage across real-time monitoring, historical analytics, quality troubleshooting, and cost control. It is well suited to customer service centers, IT and telecom operations teams, hotels, education, healthcare, government, and large enterprises. The downsides are the lack of public pricing, a relatively complex product lineup, and the fact that real-time capabilities are stated to be available only on certain platforms. It is not a good fit for teams that only need basic SEO or marketing analytics; this is more of a communications and customer service operations analytics solution.
Access from mainland China cannot be determined from the available website content, so it should be treated as unknown. The site also does not disclose China-specific payment methods, RMB billing, or local service options. If a company in China plans to use it with Teams, Zoom, Webex, or an overseas UC system, it should separately verify network connectivity, data compliance, and Power BI availability. Alternatives include native reporting tools from each communications platform, custom Power BI data models, or other contact center analytics and call accounting tools.
⚠ This review is compiled from public sources and does not constitute a purchase recommendation. Verify all facts on the vendor's official site. Verify on metropolis.com official site.
metropolis.com is an United States Marketing & SEO provider. TG4G tracks its product information, an overall rating of 7.0/10, and a China-accessibility score of Workable. Click "Visit Official Site" to reach metropolis.com directly.