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Live Helper Chat is an open-source live chat and customer support system for websites. It supports web chat, bots, voice, video, screen sharing, AI, and REST API integrations. It can be self-hosted or used via the official hosted service; the official site explicitly states that there is “no difference at all” in features between the hosted version and the GitHub open-source version. The product is positioned toward engineering-friendly, controllable deployments, and the text mentions use cases in data-protection-first sectors such as banking, healthcare, universities, and gaming.
In terms of communication channels, Live Helper Chat centers on IM/web live chat and supports Telegram, Facebook Messenger, official WhatsApp integration, Google Business Message, and Mattermost. SMS and WhatsApp can also be connected through Twilio. Its real-time support capabilities are fairly strong, including free voice/video/screen sharing via Jitsi, a paid Agora option, co-browsing, speech-to-text, file uploads, visitor tracking across subdomains, proactive invitations, and agent-to-agent chat. The text also says production environments can handle more than 10,000 chats per day with dozens of agents working simultaneously, and that Elasticsearch can generate statistics across millions of chats within seconds, though SMS or email deliverability rates are not disclosed.
Live Helper Chat is developer-friendly: it supports REST API, Swagger, Hooks, plugins, an MVC structure, and Bootstrap 5, allowing customization without modifying the core. On the AI side, it can integrate with OpenAI ChatGPT, Rasa, DeepPavlov, Ollama, and Gemini. Basic deployment requires PHP and MySQL, while enterprise scenarios can optionally use Elasticsearch, Amazon S3, and NodeJS. It also supports Docker, an Electron desktop app, a Flutter mobile app, and Telegram-based mobile customer support.
Self-hosting is completely free, with users only responsible for their own hosting costs. The official hosted service offers a 14-day free trial, with Basic at 6€/30 days, Standard at 10€/30 days, and Premium at 16€/30 days, differentiated by page views and HTTP request volume. Advanced support for self-hosting costs 40€/month, while custom enterprise options require contacting the company. Live Helper Chat is a good fit for organizations with technical teams that value data control and want low-cost multi-agent, multi-channel customer support capabilities.
Its strengths are that it is open source, feature-complete, inexpensive, self-hostable, and highly extensible. Its drawbacks are that self-hosting requires operations capability, while SLA details, compliance certifications, SMS/WhatsApp pricing, and deliverability rates are not disclosed. For mainland China usage, the accessibility of the official website itself cannot be determined from the text. However, integrations such as Telegram, Facebook, WhatsApp, Google, and OpenAI may face network restrictions in China, and PayPal payments are less convenient than local payment methods. If serving customers in China, it may be worth evaluating local live chat tools, the WeCom/DingTalk ecosystem, or alternatives such as Chatwoot and Rocket.Chat.
⚠ This review is compiled from public sources and does not constitute a purchase recommendation. Verify all facts on the vendor's official site. Verify on livehelperchat.com official site.
livehelperchat.com is an Unknown Support provider. TG4G tracks its product information, an overall rating of 8.0/10, and a China-accessibility score of China direct-connect friendly. Click "Visit Official Site" to reach livehelperchat.com directly.