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Lavina.pro is a Russian Bitrix24 implementation provider for the hotel industry. Rather than selling a standalone SaaS product, it positions itself as a service that turns Bitrix24 into a CRM for hotels, sanatoriums, and hotel groups. Its core goal is to bring chats, phone calls, PMS data, reservation sales funnels, and management reporting into a single workspace, reducing lost inquiries, duplicate data entry, and untracked bookings.
Based on the site content, the solution covers the key workflows of a hotel reservations department: unified chat intake from MAX, Telegram, VK, and other channels; phone integrations with Asterisk, Mango, UIS, and similar systems, with call logging; sales funnels configured for individual guests, groups, and events; and PMS-based room availability checks, booking creation, status synchronization, and duplicate prevention. Its flagship product is a Bitrix24 and 1C-Отель widget, supporting in-CRM room checks, individual and group bookings, commercial offers, multiple rates, and packages. Management can review reports on payment conversion, missed calls, chat response speed, and employee productivity.
The website does not publish standard pricing and instead uses project-based quotes. For hotels already using Bitrix24, Lavina.pro can provide audits, funnel and automation improvements, channel/telephony completion, PMS integration, and training. For projects starting from scratch, implementation includes channels, telephony, CRM configuration, two-way PMS data exchange, and online training. A basic implementation typically takes 4–6 weeks, while optimization projects can start from 1 week. Bitrix24 licensing must be purchased separately, and Lavina.pro can help select a suitable plan and arrange it with partner discounts.
Its strengths are a clear vertical focus: the company says it serves only hotels and sanatoriums, and it offers connectors for 1C-Отель, Logus, TravelLine, Bnovo, and others. The implementation process is relatively clear, with support for testing on a database copy before going live. It also offers online school training, lowering the adoption barrier for frontline staff. The downsides are that pricing is not transparent, and license plus implementation costs need to be assessed together. Security, compliance, data residency, and SLA details are only lightly covered. Its ecosystem is mainly aimed at the Russian-speaking hotel market, with limited information on suitability for non-Russian-speaking teams or hotels in China.
Lavina.pro is best suited to hotels, resorts, sanatoriums, and hotel groups that already use or plan to use Bitrix24 and whose PMS is within its supported range, especially teams looking to improve the efficiency of direct booking handling. The site does not disclose China access, payment, or local support details, so these remain unknown. For deployment in mainland China, teams should carefully verify the availability of Bitrix24, Telegram/VK, and related channels, cross-border payment options, data compliance requirements, and whether replacements such as WeCom, Feishu, DingTalk, or a domestic CRM are needed.
⚠ This review is compiled from public sources and does not constitute a purchase recommendation. Verify all facts on the vendor's official site. Verify on lavina.pro official site.
lavina.pro is an Russia Marketing & SEO provider. TG4G tracks its product information, an overall rating of 6.0/10, and a China-accessibility score of Limited (proxy recommended). Click "Visit Official Site" to reach lavina.pro directly.