kingasterisk.co.uk

What It Is

KingAsterisk is a VoIP and dialing-system provider for enterprise call centers. Its website mainly highlights custom development, deployment, and operations capabilities based on Asterisk and VICIdial. It is not simply an email or SMS platform; its core strengths are in voice communications: auto dialing, predictive dialing, PBX, IVR, voice broadcasting, CRM Dialer, and high-concurrency clustered dialing.

Core Capabilities and Channels

In terms of channels, KingAsterisk is primarily focused on voice/VoIP. Its VICIdial solution mentions handling email, web chat, and outbound calls within the same interface, so it does have some multi-channel call-center characteristics, but SMS capabilities are not clearly specified. Its predictive dialer can automatically adjust dialing speed based on agent status and filter out busy signals, unanswered calls, and disconnected numbers. CRM Dialer supports Click-to-Call, Screen Pop, call logs, recording links, and automatic write-back of customer history, making it suitable for sales outbound calling and customer support scenarios.

Performance, API, and Compliance

On performance, the website emphasizes high-concurrency engineering, dedicated server clusters, and priority handling for voice packets to reduce jitter and voice distortion. A single optimized VICIdial server typically supports 50-70 agents, while clustering can scale to hundreds or thousands of users. Clustered dialing, high-availability architecture, and real-time dashboards are its main selling points. For integrations, it supports syncing lead data with existing CRMs via API, and explicitly mentions Salesforce, HubSpot, and self-built systems. On compliance, it only states in general terms that it meets strict global privacy rules, without listing specific certifications such as GDPR, ISO, or SOC 2. Enterprise buyers should still conduct further due diligence.

Pricing, Pros, and Cons

Pricing information is not transparent. There are no publicly listed call rates, number fees, monthly fees, or plans. Its advantage is that it uses the open-source VICIdial platform, avoiding per-user/per-seat licensing fees; customers mainly pay for deployment, customization, hosting, and maintenance. The strengths are strong control, good scalability, and suitability for building owned infrastructure. The drawbacks are that it is an implementation-heavy service dependent on engineering capabilities, so buyers should confirm carrier resources, SLA, support response times, server deployment locations, and total cost of ownership before purchasing.

Best Fit and Access from China

KingAsterisk is better suited for outbound sales teams, customer service centers, BPOs, remote agent teams, and enterprises that need to build or deeply customize a call center with CRM integration. It is not a good match for teams that only need ready-to-use SMS or email APIs. The main content does not provide information on access from China, and payment methods are not disclosed. If it is to be used from mainland China, buyers should test the website, admin backend, voice-line latency, and cross-border compliance. Alternatives include Twilio, Vonage, Five9, Genesys Cloud, Aircall, and 3CX; in China, options such as Alibaba Cloud Communications, Tencent Cloud Contact Center, and Ronglian Cloud may also be evaluated.