Keplero AI is an AI assistant platform for customer service automation, operated by Keplero AI S.r.l. The site positions it as an “Italian AI customer service automation platform.” It can be trained on a company’s own FAQs, documents, and website links, and can handle customer conversations on behalf of the business across channels such as websites, WhatsApp, Instagram, Messenger, Email, and phone, with a focus on 24/7 instant responses.
Based on the page content, Keplero is focused less on general-purpose chat and more on business-process-oriented customer service bots. In ecommerce scenarios, it can connect to a store, read product, order, inventory, and delivery status data, and answer questions such as whether an order has been delivered. It can also support abandoned-cart recovery and cash-on-delivery order confirmation. The platform also covers industries such as hotels, healthcare, beauty, real estate, restaurants, and customer service centers, and offers Call Center AI, WhatsApp Marketing, and Lead Generation. Its training methods include FAQs, documents, and website links, but the site does not disclose the underlying model, RAG mechanism, accuracy metrics, or human handoff strategy.
The page includes entries such as “Prezzi/pricing” and “Quanto costa/how much does it cost,” but the crawled text does not publicly list specific plans, monthly fees, message quotas, or per-seat pricing. Instead, it mainly directs users to book a call. For trials, the FAQ only mentions whether it can be tested before going live; there is no clear free quota or trial period. Before purchasing, you will need to confirm the quote, deployment scope, and channel-related costs with sales.
The main strengths are its clear vertical focus and suitability for Italian local businesses looking to automate multi-channel customer service, especially for WhatsApp and ecommerce order-status queries. It also covers chat, social, email, and phone channels, making its channel coverage fairly complete. The downside is limited public transparency: model capabilities, data security details, human escalation, failure handling, pricing, and service levels are not explained in the main content. For data privacy, the site provides links to the Privacy Policy, Terms, and DPA, but does not provide specific details on encryption, data retention, or whether customer data is used for model training.
Keplero is better suited to ecommerce businesses, hotels, clinics, real estate agencies, and customer service teams, especially companies whose customers are mainly in Italy and that rely on WhatsApp for communication. Chinese support is only described broadly as being able to respond in the customer’s language; there is no clear information about a Chinese interface or Chinese-language performance. Access from China, payment options, and local compliance information are unknown. If operating in mainland China, companies should carefully evaluate network connectivity, the availability of WhatsApp and overseas social channels, and cross-border data compliance. Alternatives include Intercom, Zendesk AI, Freshchat, Tidio, and domestic Chinese customer service bot vendors.
⚠ This review is compiled from public sources and does not constitute a purchase recommendation. Verify all facts on the vendor's official site. Verify on keplero.ai official site.
keplero.ai is an Italy AI Apps provider. TG4G tracks its product information, an overall rating of 7.0/10, and a China-accessibility score of Workable. Click "Visit Official Site" to reach keplero.ai directly.