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JoinChat is a SaaS platform for creating chatbot-based stores in Viber and Telegram. The official site highlights that merchants can get set up in around 2 hours, manage products from a unified dashboard, and sell through messaging channels at the same time. Typical use cases include local retail and delivery businesses such as brick-and-mortar shops, restaurants, coffee shops, clothing stores, online stores, and water delivery services.
The platform’s core value proposition is “one dashboard, multiple bots.” Merchants only need to enter products once, then publish a chatbot storefront for Telegram or Viber. Customers can browse the catalog inside the bot, select quantities, choose delivery and payment methods, view orders, reorder quickly, and leave service reviews. The admin dashboard includes a built-in CRM, order status management, marketing broadcasts, Telegram public group order notifications, a courier app/order assignment, and analytics reports covering sales revenue, average order value, best-selling products/categories, and high-value customers.
The page shows three tiers: Start, Personal, and Business, with monthly/annual billing toggles. In the captured text, all three tiers are shown as USD 20/month, and Start includes a 15-day free trial. Start and Personal support 1 bot, either Telegram or Viber; Business supports two bots: Telegram + Viber. Plan features include the full platform capabilities, unlimited users, a website widget, removal of JoinChat branding, LiqPay/Fondy/FrontPad/7 integrations, and 24/7 support. However, the pricing structure is not very clear, and the fact that all three tiers appear at the same price may need to be confirmed with the official team.
The main advantage is a fairly complete functional loop covering products, orders, CRM, payments, marketing, delivery, and analytics. It is also friendly to non-technical merchants, supports unlimited users, and offers a trial. The drawbacks are that the clearly supported channels are limited to Telegram/Viber; data security, compliance, granular permissions, API access, and self-hosting are not disclosed; and there is little information on language support, local payment options, or after-sales support for Chinese merchants.
JoinChat is better suited to small and medium-sized retailers, food delivery businesses, and delivery-oriented merchants that already use Telegram/Viber to reach customers. The article content does not make it possible to determine access conditions from China. On the payment side, only LiqPay and Fondy are mentioned, with no sign of WeChat Pay or Alipay. If the primary target audience is users in China, it may be more practical to evaluate local alternatives such as Youzan, Weimob, and WeCom/WeChat Official Account stores.
⚠ This review is compiled from public sources and does not constitute a purchase recommendation. Verify all facts on the vendor's official site. Verify on joinchat.us official site.
joinchat.us is an Ukraine SaaS provider. TG4G tracks its product information, with monthly pricing from $20.00, an overall rating of 6.0/10, and a China-accessibility score of Workable. Click "Visit Official Site" to reach joinchat.us directly.