jivochatbot.com

What It Is

Jivochat Bot is a filtering bot for JivoChat/JivoSite live chat. Its main goal is to help support teams intercept spam and abusive language before visitor inquiries reach human agents, while prioritizing conversations that contain important keywords. It is not an email delivery, SMS, or voice platform; it is closer to an IM/live-chat message moderation plugin.

Core Features and Integrations

Its features fall into four main areas: profanity filtering, spam filtering, priority keyword lists, and behavior scripts. The profanity filter is based on template lists, and the page says it can recognize abusive words even when characters have been substituted, with support for blocking users or replacing sensitive words. Spam filtering relies on pre-created word or phrase lists. Priority keywords are used to route high-value inquiries to agents first. Behavior scripts can be configured with standard questions or answers, serving as an initial reception flow. The page also mentions custom integration on request and exporting statistics by any parameter, but it does not disclose details about APIs, SDKs, webhooks, or an admin/configuration console.

Pricing and Value

Pricing is annual: the Basic plan is $19/year and includes one spam list, non-customizable profanity filtering, behavior scripts, a priority list, and on-demand integration; the Standard plan is $29/year and supports multiple spam lists and customizable profanity filtering; the Personalized plan is $49/year. Based on the public pricing, the entry cost is very low and suitable for small teams to try. However, the plan differences are described only broadly, and payment methods, refund policy, and usage limits are not disclosed.

Pros and Cons

The strengths are its clear positioning, low price, and ability to directly reduce the disruption caused by spam inquiries to customer support teams. It also supports priority keywords and initial scripts, making it useful for improving support efficiency. The page claims it can improve productivity by up to 60%, but provides no sample data, false-positive rate, accuracy, latency, or SLA details. The main drawbacks are its tight coupling with JivoChat and the lack of information on regional coverage, language capabilities, data security, privacy compliance, and technical documentation. Enterprise buyers would need additional due diligence.

Who It’s For and Access from China

It is best suited for e-commerce sites, sales-oriented websites, and small call centers that already use JivoChat, especially for filtering spam inquiries, abusive content, and handling basic Q&A. The text does not provide information about access from China, and payment methods are also unknown. If targeting users in mainland China, it is advisable to evaluate JivoChat’s availability in the Chinese network environment, as well as domestic live-chat systems or self-hosted sensitive-word filtering as alternatives.