ivyincidents.com

What It Is

IVy Incidents is a public safety and security incident reporting system developed and distributed by IVy Link Systems. The captured text describes it as a web-based system designed to support security departments of different sizes, recording actions and timelines from the initial call intake through investigation completion and case closure.

Core Features and Collaboration Permissions

The product is centered on Computer Aided Dispatch, Incident Reports, and Emergency Alerts. It can link dispatch records with incident reports and supports locating incidents on a map. The system also covers day-to-day security department logs, including blacklists, key logs, equipment logs, building security records, roll calls, escorts, shifts, and time tracking. The People/Personnel database serves as the central data source, with employees, residents, consultants, visitors, and other individuals referenced across multiple functions. Searching Records is used to quickly find dispatch records, reports, personnel profiles, and other records. On permissions, the website explicitly includes a User Access module and emphasizes that the system contains sensitive, critical, and “legally protected” information, so user viewing permissions must be controlled according to organizational policies and legal requirements.

Pricing, Trial, and Deployment

The website provides entry points such as Pricing Info, Request a Demo, Request a Trial, and Request a Quote, but it does not disclose specific prices, plan tiers, user limits, or payment methods. It should therefore be treated as quote-based. For deployment, it is only described as web-based, which is not enough to confirm whether it is a pure cloud SaaS, private cloud, or self-hosted solution.

Security, Compliance, and Extensibility

A compliance highlight is Clery Act Reports, which can generate crime statistics for the Annual Security Report and adjust the statistical scope and time period based on custom Incident Codes. On security, the text only discloses the access-control concept; no details were found on encryption, audit logs, backups, certification standards, or similar measures. Third-party integrations, open APIs, and developer support also do not appear in the captured text.

Pros, Cons, and Who It’s For

Its strength is deep coverage of vertical use cases, making it suitable for campuses, property management, corporate parks, or public safety organizations that need unified incident dispatch and records management. The downside is that public information is not very transparent, so buyers should confirm pricing, deployment, security, and integration capabilities through a demo and quote request before purchasing. Access from China is unknown, and its phone contact and sales process appear oriented toward the U.S. market. If local payment methods, Chinese-language support, or domestic deployment are required, it may be worth comparing local emergency command systems, security patrol solutions, ticket/form platforms, and DingTalk/WeCom ecosystem options.