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IQ Auto Dial is a U.S.-based provider of cloud call center and auto-dialing software. Its core products revolve around Auto Dialer, Predictive Dialer, Progressive Dialer, IVR, ACD, VoIP, and CRM integrations. It is not a typical email platform: although the site mentions “voice and text connectivity,” the verifiable information is mainly focused on voice/VoIP outbound calling.
In terms of channels, IQ Auto Dial is primarily built around voice dialing. It supports predictive, progressive, preview, and manual dialing, as well as inbound ACD, IVR, blended calling, voice broadcasting, and survey dialing. On the management side, it offers a real-time web admin portal, agent portal, reporting and analytics, call recording, monitoring, whisper/barge-in, forced logout, team management, and skills-based routing. Lead management features include list upload/download, intelligent assignment, filtering, recycling, DNC, blacklists, and time-zone restrictions. For performance, the website claims it can improve agent efficiency by up to 300%, and that its cloud architecture supports redundancy, automatic IP failover, and high-availability configurations. However, it does not disclose an SLA, average answer rate, or platform uptime data.
Pricing is charged per agent/month: Small $15, Medium $20, Large $25, and Enterprise $30. VoIP minute charges apply separately, such as U.S. CC at $0.0068/minute and China CC at $0.040/minute. The service requires valid SIP/VoIP, either via IQ Autodial VoIP or your own VoIP provider. Integrations appear fairly comprehensive: it offers APIs and Web Services, and lists CRM integrations including Salesforce, Zoho, Zendesk, Pipedrive, Insightly, and Vtiger. Supported features include click-to-call, screen pop, automatic call logging, and data synchronization.
Compliance features include internal DNC, blacklists, time-zone restrictions, and FTC-oriented drop timer and safe-harbor message support. The site also claims support for telemarketing compliance in the U.S., the U.K., and Australia. On security, it highlights encrypted data transmission from browser to hosted database, database backups, and redundancy, but does not disclose data center locations, certifications, encryption standards, or detailed privacy compliance information.
The main advantages are low pricing, cloud deployment, a fairly complete outbound-calling feature set, broad CRM integrations, and support for remote agents and BPO scenarios. The weaknesses are that the public documentation is only average, the messaging is quite marketing-heavy, and there is a lack of SLA details, complete international rate cards, certifications, and verifiable customer case studies. Its support policy also includes wording such as “free for the first year, then charged per inquiry,” which should be confirmed. IQ Auto Dial is best suited to budget-sensitive sales, collections, customer support, research, and political/nonprofit outreach teams that mainly rely on voice outbound calling.
The site does not provide information on access from mainland China, payment methods, or local compliance; it only lists China CC call rates. Teams using it from China should first test admin portal accessibility, VoIP line quality, and payment availability. Alternatives to consider include Twilio Flex, Amazon Connect, Genesys Cloud, Five9, or domestic cloud communications/call center providers.
⚠ This review is compiled from public sources and does not constitute a purchase recommendation. Verify all facts on the vendor's official site. Verify on iqautodial.com official site.
iqautodial.com is an Unknown Comms & Email provider. TG4G tracks its product information, with monthly pricing from $0.01, an overall rating of 7.0/10, and a China-accessibility score of Workable. Click "Visit Official Site" to reach iqautodial.com directly.