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IntelliContactCenter is a Contact Center as a Service (CCaaS) cloud contact center solution from Intelliverse. Its website states that the team has more than 35 years of experience in communications technology. The product is positioned primarily as a voice-based customer service center, emphasizing improved customer experience, support for remote agents, and the ability to migrate local and toll-free numbers.
In terms of features, it covers the essential voice capabilities of a call center, including ACD automatic call distribution, skills-based routing, call queuing, music on hold, agent monitoring, multi-skilled agents, remote agents, and a web-based client portal. The portal can display agent performance, queue status, real-time reports, and custom data, which helps supervisors monitor operations. The page also claims that its cloud communications model requires no hardware costs and can be operational within 24 hours after installation.
The official website lists two pricing tiers: USD 25 for 1–6 users, and USD 20 for more than 6 users, with both tiers said to include all features. This pricing appears straightforward for small customer service teams, but the page does not specify whether it is billed monthly or annually. It also does not disclose call minute charges, number rental fees, toll-free rates, international calling costs, SMS fees, or taxes. As a result, the actual total cost needs to be confirmed through a demo or sales consultation.
Its strengths are that the core voice contact center features are fairly complete, it supports remote agents, and it can be launched quickly, making it suitable for businesses looking to replace a traditional PBX or on-premises call center with a cloud-based approach. Publicly listed plans also lower the barrier for initial evaluation. The drawbacks are limited transparency: there is no visible information on APIs, SDKs, CRM integrations, or webhooks; no SLA, availability, call quality, or other performance metrics are provided; and on the compliance side, the site only mentions SMS terms in the form, with little detail on data protection, call recording, or industry-specific compliance.
It is best suited for startups, SMBs, call centers, and remote support teams that rely primarily on phone-based customer service, especially in scenarios requiring queuing, routing, monitoring, and number migration. If a business needs email, instant messaging, omnichannel ticketing, or deep system integrations, its capabilities should be verified further. Access from mainland China is not covered in the main content and should be considered unknown; payment methods are also not disclosed. Domestic alternatives to consider include Alibaba Cloud Intelligent Contact Center and Tencent Cloud Call Center, while international alternatives include Five9, Talkdesk, Genesys Cloud, RingCentral, and Twilio Flex.
⚠ This review is compiled from public sources and does not constitute a purchase recommendation. Verify all facts on the vendor's official site. Verify on intellicontactcenter.com official site.
intellicontactcenter.com is an Unknown Comms & Email provider. TG4G tracks its product information, with monthly pricing from $25.00, an overall rating of 6.0/10, and a China-accessibility score of Workable. Click "Visit Official Site" to reach intellicontactcenter.com directly.