infinity-eight.com

What It Is

Infinity8 is a UK-based software provider whose core product, Orchard Case Management, is designed for organizations that support vulnerable people and communities. It places particular emphasis on use cases such as domestic abuse, adult and child support, care services, and public-sector service delivery. It is not a general-purpose CRM; rather, it is a cloud-based CMS built around highly sensitive casework, service records, risk management, and multi-agency collaboration.

Core Features and Collaboration Permissions

Based on the available content, Orchard CMS covers case management, project progress tracking, risk records, questionnaires, safety plans, client journey records, and commissioner performance dashboards. Its key value lies in helping frontline workers reduce manual processes and respond faster, while giving managers evidence for trend analysis and resource allocation. For collaboration, the system supports both single-service delivery and multi-agency coordination. It can share relevant information, link client records, coordinate interventions, and enable collaboration across teams, services, and partner organizations.

Security, Compliance, and Deployment

The product places strong emphasis on information governance. Infinity8 is ISO 27001 certified, and the platform is developed in line with UK GDPR requirements. It supports MFA, SSO, and RBAC, and can restrict data visibility by individual record, role, client, or project. This is especially important for organizations handling sensitive data such as domestic abuse or child protection cases. Deployment is cloud-based; the source content explicitly mentions Azure PaaS as the foundation for performance and scalability. No self-hosted version is described.

Pricing, Integrations, and Developer Capabilities

The website does not disclose plans, pricing, billing models, or payment methods, nor does it mention a free version or free trial. It only provides an option to book a demo. Information on third-party integrations, open APIs, and developer documentation is also absent from the captured text. Organizations with complex integration requirements should therefore clarify these points carefully during the pre-sales stage.

Pros, Cons, and Who It Is For

Its strengths are a clear industry focus, workflows that closely reflect real-world care, domestic abuse, and public-service scenarios, a relatively complete description of permissions and compliance capabilities, and support for multi-agency collaboration. Its drawbacks are limited public commercial information, unclear product ecosystem and API capabilities, and a focus mainly on UK compliance and service structures. It is best suited to nonprofits, care providers, public-sector organizations, and multi-agency safeguarding projects in the UK or similar governance environments. For Chinese organizations, key considerations include network accessibility, cross-border data transfer, differences between UK GDPR and local compliance requirements. Accessibility from China is unknown. Possible alternatives include Salesforce Nonprofit Cloud, Microsoft Dynamics 365, or customized case management systems for domestic government and nonprofit-sector use.