Dimension scores are derived from public data and fields; weighted into the composite. Reference only.
Command Solutions Incident Command Software (ICS) is an incident command system built for emergency services and high-risk industries, positioned as “designed by UK emergency services for emergency services.” The website states that its development steering group includes 12 UK fire and rescue services and 1 UK police organization. The product focuses on use cases such as fire services, policing, ambulance services, airports, ports, transport, civil defense, as well as oil and gas, power, and chemical industries.
ICS centers on real-time situational awareness and a Common Operational Picture, aiming to improve decision support, logging, and collaboration across the command chain. Its modules include Command Dashboard, organizational charts, strategy and planning boards, Google Maps mapping, offline working, analytical risk assessment, decision logs, message logs, incident history, casualty management, and more. A particularly distinctive feature is Time Shuttle, which lets users view the state of an incident at a specific point on the timeline—useful for shift handovers and post-incident reviews. Offline capability is also important: when connectivity is lost on site, the system can continue operating and then consolidate data once the connection is restored.
Pricing is disclosed fairly clearly: Single User costs £4.9k/year for 1 user, while Enterprise costs £25k/year with unlimited users. Training fees are £1k and £2.5k respectively, with Enterprise classroom training limited to 10 participants. The packages include Hosting, Support and Upgrades, suggesting that the product is primarily delivered as a hosted service, though the website does not state whether private or on-premises deployment is available.
Its strengths lie in deep industry fit. The system is designed around the UK National Operational Guidance and the UK Home Office JDM joint decision-making model, making it well suited to standardized emergency command workflows. It also offers transparent pricing, broad module coverage, offline support, and audit-friendly post-incident review capabilities. The limitations are also clear: the website does not disclose APIs, developer documentation, broader third-party integrations, granular permissions, data security certifications, or data residency arrangements. Its process framework is UK-oriented, so regions with different emergency management systems may require adaptation.
ICS is better suited to professional emergency response organizations and high-risk industrial operators than to general project management or customer support ticketing teams. For use in mainland China, access to the product itself is unclear, but its mapping capability explicitly depends on Google Maps, so key functions may be partially limited. Payment methods are also not disclosed. For deployment in China, it would be advisable to also evaluate local GIS-based emergency command platforms, work safety emergency systems, or international alternatives such as Everbridge, Noggin, D4H, Juvare, and Veoci.
⚠ This review is compiled from public sources and does not constitute a purchase recommendation. Verify all facts on the vendor's official site. Verify on incidentcommandsystem.co.uk official site.
incidentcommandsystem.co.uk is an United Kingdom SaaS provider. TG4G tracks its product information, an overall rating of 6.0/10, and a China-accessibility score of Limited (proxy recommended). Click "Visit Official Site" to reach incidentcommandsystem.co.uk directly.