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Aiva is a lead-conversion service focused on the real estate industry. Its target users are primarily real estate agents, brokerage teams, and ISA teams in the United States and Canada. Rather than being a simple marketing automation tool, it emphasizes a “human-driven” approach: a live concierge team contacts, follows up with, and qualifies prospects 24/7/365.
Aiva’s core workflow includes lead intake, SMS outreach within 1 minute, long-term follow-up, human qualification, and delivery of qualified leads. According to its website, it supports 200+ real estate lead sources and can handle buyer, seller, renter, and IDX leads. For non-responsive leads, it can provide ongoing follow-up for up to 1 year, with around 20 touchpoints across SMS, email, phone calls, and optional voicemail. Qualified leads can be delivered via phone transfer, email, SMS, and mobile App notifications.
On the integration side, Aiva can sync activities such as SMS, email, and voicemail to 14+ CRM systems in real time, and it supports Zapier for expanded notifications and workflows. Team features include following CRM assignment rules, access for agents and ISAs, and centralized lead, chat, and analytics views for team owners. It also provides conversion reporting, allowing users to analyze contact rates and qualification rates by date, source, and lead type. However, the site does not disclose information about data encryption, compliance certifications, privacy governance, or granular permissions, and there is no visible open API or developer documentation.
The website does not publish specific pricing, offering only a demo booking option and a “Sign Up Free” entry point, with the free scope and trial limits left unclear. Phone calls and voicemail are marked as optional add-ons, which suggests the actual cost may vary depending on features and lead volume. The site states that it has a customer support team, but it does not specify SLA terms or support channel details.
Aiva’s strengths are its vertical focus, fast response time, support for multiple lead sources, and CRM syncing, all of which can significantly reduce the manual follow-up burden for agents. Its human qualification model is also well suited to high-ticket real estate businesses that depend heavily on communication. The drawbacks are limited pricing transparency, missing security/compliance and API information, and a market positioning that is clearly centered on North American real estate.
Access from China is unknown. Even if accessible, its SMS, phone, CRM ecosystem, and real estate workflows are mainly designed around the U.S. and Canadian markets, so it may not fit local brokerage operations in China. Domestic users may want to evaluate local real estate CRM tools, WeCom-based SCRM solutions, or real estate agency management systems first. North American teams can compare it with options such as Follow Up Boss, kvCORE, BoomTown, Real Geeks, and LionDesk.
⚠ This review is compiled from public sources and does not constitute a purchase recommendation. Verify all facts on the vendor's official site. Verify on hireaiva.com official site.
hireaiva.com is an United States SaaS provider. TG4G tracks its product information, an overall rating of 7.0/10, and a China-accessibility score of Workable. Click "Visit Official Site" to reach hireaiva.com directly.