hicservice.co.jp

What It Is

Kabushiki Kaisha HIC Service is a Tokyo-based Japanese IT services company. Its business covers custom system development, collaborative development with SIers, design/build and operations for virtualization and cloud infrastructure, and implementation support for ERP and groupware software. The official website emphasizes that the company was “founded by engineers,” is “strong in business system development,” and “focuses on virtualization and cloud technologies.” Its positioning is closer to an enterprise system integrator and technical support partner than to a standardized SaaS developer-tool vendor.

Core Capabilities

On the development side, HIC supports web-based systems and core business software package development, covering everything from requirements definition to programming. It also mentions low-code development using GeneXus. Infrastructure is the clearer area of focus: around Citrix Virtual Apps and Desktops, NetScaler Gateway, and Citrix DaaS/Citrix Cloud, it provides new deployments, replacements, version upgrades, PoCs, build/testing work, technical consulting, and operations/maintenance support. Its case studies include upgrades for municipal network-separation environments and backline support for Citrix maintenance, suggesting that it can take on specialized technical roles within SIer projects. For business applications, it supports implementation of SMILE V/eValue V-related ERP, document management, workflow, communication, scheduling, and other modules.

Pricing and Procurement

The official website does not disclose pricing, plans, SLAs, or standard delivery timelines; it only provides a contact channel for inquiries. Procurement is therefore likely quoted individually based on project scope, product mix, and required support depth. Payment methods are not specified either. For customers that need an upfront budget estimate, the early-stage communication cost will be higher than with standardized cloud tools.

Pros and Cons

The main advantage is a relatively complete service chain: HIC can provide integrated support from development and virtualization infrastructure through to business system implementation and operations. Its Citrix-related pages and case studies are fairly specific, making it suitable for complex upgrades, issue isolation, and vendor-support coordination. The company also publicly lists its P-Mark, privacy policy, and employee certifications, which helps credibility. The downsides are the lack of APIs/SDKs, self-service documentation, open-source information, and transparent pricing. For overseas or Chinese customers, language support, on-site delivery, and after-sales boundaries are not clearly stated.

Who It’s For and Access from China

HIC is better suited to local Japanese enterprises, municipal projects, and SIer partners that need specialized Citrix capabilities. It may also fit small and medium-sized businesses implementing SMILE/eValue that want operational support. Access from China cannot be determined from the available content, so it should be marked as unknown. If deploying from China, key items to confirm include remote support, contracts and payments, data compliance, and fallback options. Relevant alternatives to compare include local SIers, official Citrix partners, and domestic cloud desktop or ERP implementation service providers.