grayza.com

What It Is

Grayza is a mobile ordering and venue operations platform for the hospitality industry, launched by Grayza Holdings Pty Ltd. It serves restaurants, cafés, bars, and nightclubs. Its core positioning is to connect tableside ordering, electronic payments, kitchen order handling, and POS workflows, helping reduce missed orders and improve operational efficiency during peak hours. The site emphasizes that in hospitality “every moment matters” and claims the platform delivers 99.99% uptime.

Core Capabilities

Based on the public information available, Grayza’s main focus is QR code/mobile ordering: customers can access a partner venue’s menu and place and pay for orders without leaving their seats. The platform also highlights a digital “table to kitchen” connection and a simple app designed for kitchens to improve back-of-house efficiency. For third-party integrations, the website mentions powerful integrations and says Grayza handles the “heavy lifting” between tables and the POS, but it does not list specific POS systems, payment gateways, or external platforms. There is no visible disclosure around team collaboration, store permissions, role management, or API capabilities.

Pricing and Service

The pricing model is fairly straightforward: 2.00% + payment gateway fees + GST, charged only when a customer places an order and the merchant generates revenue. Merchants can choose to absorb the service fee themselves or share it with customers. In the example provided, the Grayza fee is 2.20% including GST, while the example payment gateway fee is 1.50% + $0.15 including GST. The platform also provides a dedicated account manager and says support is delivered by a local Australian team. No free plan, free trial, or tiered packages are shown.

Pros and Cons

The main advantages are its vertical focus on on-site hospitality operations, a transaction-based commission model that reduces the burden of fixed subscriptions, relatively transparent pricing, and coverage of key workflows from front-of-house ordering to kitchen and POS processes. The drawbacks are the limited public documentation: common enterprise procurement details such as integration lists, security certifications, permission management, API documentation, and self-hosting options are not provided. Data security is described only in general terms, with no specific compliance references such as PCI or ISO.

Best Fit and Access from China

Grayza is better suited to hospitality venues in Australia or English-speaking markets, especially bars, restaurants, and cafés that want to reduce queues, missed orders, and staffing pressure through mobile ordering. Its accessibility from China cannot be determined from the available text, and support for local payments, tax handling, POS systems, and localization is also unclear. For operators in China, it may be better to first compare local solutions such as Meituan ordering, 2Dfire, and Keruyun; international alternatives include Mr Yum, me&u, Bopple, Square Online Ordering, Toast, and Lightspeed Restaurant.