graphretail.com

What It Is

GraphRetail is an Australian-made retail store software suite positioned as a platform that brings POS, CRM, inventory, invoicing, repairs, marketing, Webshop, and analytics into one system. Its core selling point is that “every module talks to each other”: sales data can flow into the CRM, inventory can be used by both POS and AI recommendations, and accounting and payment data can also be synced automatically.

Core Features and AI

In terms of feature coverage, GraphRetail looks more like an all-in-one operations system for physical retail and chain stores. The POS supports barcode scanning, split payments, parked sales, cash counts, and AI-powered add-on recommendations. Inventory features include real-time stock across multiple stores, low-stock alerts, inter-store transfers, and CSV import. Invoicing supports tax invoices, email delivery, payment tracking, credit notes, recurring billing, and overdue reminders. The repair module covers the workflow from intake to pickup, with AI-assisted diagnostics, warranty jobs, and parts tracking. AI can be used for sales coaching, natural-language queries over business data, anomaly detection, and daily summaries, making it suitable for retailers that want to use data to increase average order value and improve inventory turnover.

Pricing and Integrations

Pricing is fairly straightforward. The Free plan is permanently free and requires no credit card, but is limited to 1 store, 1 register, 20 products, and 5 sales per day, and it does not include inventory, marketing, or AI reports. Growth costs $49/month/store and adds inventory, marketing, AI sales coaching, staff roles, and advanced reporting. Enterprise costs $149/month/store and adds AI executive reports, anomaly/fraud detection, a B2B web store, multi-company support, API access, a dedicated account manager, and an SLA. For integrations, GraphRetail lists Stripe, Square Terminal, Xero, and QuickBooks Online, covering payment terminals and accounting sync. It also mentions OAuth, webhook reconciliation, retry handling for failed syncs, and AES-256-GCM credential encryption.

Pros, Cons, and Who It’s For

The strengths are its comprehensive modules, AI embedded into business workflows, a low barrier to entry with the free plan, and payment/accounting integrations that are practical for retailers in Australia and other English-speaking markets. The downsides are the obvious limits of the free plan, API access being available only on Enterprise, and the lack of public detail on offline checkout, mobile apps, data hosting regions, and compliance such as SOC 2, ISO, or GDPR. Its integration ecosystem also still looks relatively limited. GraphRetail is best suited to small and midsize retail stores, phone accessories/repair shops, multi-store retailers, and teams that need to unify POS, inventory, repairs, marketing, and financial reconciliation.

China Access and Alternatives

Access from mainland China cannot be determined from the available information. It is also worth noting that integrations such as Stripe, Square, Xero, and QuickBooks may not fit local Chinese payment, tax invoicing, or accounting software workflows. Support for RMB payments, VAT invoices, and local accounting integrations is not clearly stated either. If your business primarily operates in China, you may also want to evaluate alternatives such as Kingdee, Yonyou, Guanjiapo, the SUNMI ecosystem, or international options like Odoo, Shopify POS, Lightspeed, and Square for Retail.