grapevinesurveys.com

What It Is

GrapevineSurveys is an online survey and employee feedback platform operated by Grapevine Analytics Inc., headquartered in Toronto, Canada. The product focuses on employee engagement, satisfaction, and exit surveys, but can also be used for student feedback, association voting, and customer needs research. It is positioned not as a lightweight form builder, but as an enterprise survey system covering questionnaire design, distribution, results analysis, and report generation.

Core Features

The platform offers survey creation from scratch, 240+ templates, 40+ skins, HTML formatting, logo branding, progress bars, multilingual support, and AI-assisted survey creation and translation. Question types include single choice, multiple choice, dropdowns, yes/no, rating scales, matrices, text, dates, and grid questions. Distribution options include a unique web URL, email links, and website embedding, with support for response quotas. On the analytics side, it supports real-time results, analysis by employee/department/region, charts, statistics, query filters, individual response preview and deletion, PDF export, and custom report exports.

Pricing and Collaboration

The free trial includes 30 days, 1 survey, and 25 responses. Paid plans start with Bronze at US$495/90 days, Silver at US$995/year, Gold at US$3,495/year, and Platinum at US$5,495/year. Higher-tier plans provide more responses and users, while Platinum supports unlimited users and includes custom skins and branding. Team access can also be purchased as a US$500/year add-on, including multi-user access, access control, and data management, though the page does not disclose fine-grained role permissions.

Security, Deployment, and Support

Grapevine is a cloud-based SaaS product, with servers hosted in data centers, and it states that all data is encrypted. Its terms specify that customers own their survey data, and Grapevine treats the data as confidential information. Support is a clear selling point: it offers 24/7 phone and email support, and annual memberships include online training. However, the publicly available content does not mention certifications such as SOC 2, ISO 27001, or GDPR, nor does it provide information about open APIs, webhooks, or third-party integrations.

Pros, Cons, and Who It’s For

Its strengths are comprehensive survey, logic, reporting, and human support capabilities, with all core features included across all subscription tiers. The downsides are a relatively high entry price, limited capacity on lower-tier plans, and insufficient information about ecosystem integrations and developer capabilities. It is better suited to North American companies, HR teams, educational institutions, and associations conducting periodic formal surveys. Access from China is not discussed in the main content, and payment methods are also not disclosed; domestic Chinese users should carefully evaluate network connectivity, USD payments, cross-border data transfer, and compliance requirements, and may want to compare it with 问卷星, 腾讯问卷, SurveyMonkey, Typeform, or Qualtrics.