giloo.fr

What It Is

Giloo is a French SaaS GMAO/maintenance management application designed specifically for camping and HPA outdoor accommodation scenarios, with hotels and gîtes also mentioned as possible use cases. Its goal is to replace paper notebooks, sticky notes, and walkie-talkies by centralizing maintenance, housekeeping, equipment lending/rental, inventory, and reporting in a single web and mobile system.

Core Features and Collaboration

The product is built around “interventions”: users can create maintenance, housekeeping, and equipment rental/lending tasks; select locations, task types, urgency levels, and whether unattended entry is allowed; assign staff; and attach comments, photos, and required materials. Tasks can move through statuses such as to-do, awaiting assignment, in progress, and completed, while the mobile app pushes notifications to frontline staff. The system also supports automatically generated recurring tasks, making it suitable for inspections, filter replacement, area maintenance, and similar routines.

Team permissions are fairly granular, covering roles such as director, manager, front desk, maintenance, housekeeping, administrator/general staff, and more, with 9 role types mentioned in total. Directors have full permissions to configure campsites, users, locations, inventory, statistics, and more, while front-desk and frontline roles have access and assignment scopes limited according to their responsibilities. This is practically useful for campsites with many seasonal workers and clearly divided duties.

Pricing, Integrations, and Deployment

Giloo offers a 30-day full-featured free trial. The main website does not publish specific plan pricing; it only states that the number of accommodation locations is not limited, but billing is related to the number of accommodation locations. Deployment is SaaS-based, with support for PC, Mac, tablets, Android, and iPhone. Self-hosting is not mentioned.

For integrations, Giloo explicitly supports API connections with PMS, digital concierge, and IoT tools, allowing tasks to be created automatically based on booking dates, customer requests, or alerts from connected devices. However, developer details such as API documentation, authentication methods, and Webhooks are not disclosed.

Pros, Cons, and Who It’s For

Its strengths lie in strong vertical fit: locations, accommodation units, areas, housekeeping, maintenance, materials, and statistics are all designed around campsite operations. The mobile app is suitable for on-site staff, while multi-role permissions and multi-site management are helpful for campsite chains or group operators. The drawbacks are that the official website does not provide clear pricing, payment methods, security/compliance certifications, or SLA information. The inventory and equipment modules are also described as not being a full ERP or a full rental system.

Giloo is best suited to European campsites, HPA operators, and holiday accommodation businesses that want to improve maintenance and housekeeping response times, reduce communication gaps, and build up maintenance statistics over time. For users in China, there is no clear information on China access, payment support, or Chinese-language support, so it is advisable to use the trial first to verify network connectivity and suitability for a French-language interface. If localization is required, consider DingTalk/WeCom ticketing, Weaver workflows, or general-purpose CMMS products such as MaintainX, UpKeep, and Fiix.