getunion.com

What It Is

Union is a cloud-based hospitality operating system for high-traffic bars, restaurants, and entertainment venues. Its core offering extends beyond traditional POS to include QR-code ordering, mobile payments, loyalty, digital menus, KDS, waitlists, third-party order aggregation, and business reporting. The official website emphasizes that it was designed by industry professionals for busy hospitality environments, making it suitable for high-concurrency service settings such as nightclubs, bars, and restaurant chains.

Core Capabilities

Its POS supports centralized management of orders, sales, and payments, and claims to support 1,000+ tabs, offline payment capture, and one-click tab closing. Guest-Led Ordering lets customers browse menus, place orders, pay, and close tabs on their phones via QR code/NFC without downloading an app, with support for Apple Pay / Google Pay. Union Pocket turns an iPhone into a handheld POS and supports Tap to Pay on iPhone. Digital menus can sync with inventory sold-out/countdown statuses, while KDS is used for real-time order intake at the bar and in the kitchen. KitchenHub syncs third-party delivery and online ordering orders into the POS/KDS, reducing duplicate entry. AI reporting supports natural-language queries, scheduled reports, and weather data correlation.

Pricing and Support

The official website does not publish base subscription pricing and primarily sells through demo bookings. What has been disclosed is that Status loyalty is included in the Union subscription at $0/month with no redemption fees; KitchenHub costs $49/month; and 24/7 live support is included at no extra charge. Union also provides U.S.-based phone/text support, dedicated account managers, and on-site support in select cities.

Pros and Cons

Its strengths are its focused use case and complete product workflow, making it especially suitable for improving ordering and payment efficiency during peak hours. Rewards and loyalty automation are also highly developed, and Union Rewards is attractive to merchants because Union covers the reward amount. Limitations include insufficient disclosure around pricing, payment rates, specific third-party platforms, APIs, permission systems, and security/compliance certifications. The website is clearly centered on the U.S. market, and its deployment capabilities in China or internationally are not specified.

Who It’s For and Access from China

Union is better suited to high-traffic bars, restaurants, and entertainment dining complexes in the United States, as well as alcohol brands that need on-premise consumption data. It is less suitable for general retail, low-traffic small shops, or merchants that require localized Chinese payment, tax, and food delivery ecosystems. Access from mainland China is not addressed in the main content, so it is considered unknown.