getguava.ai

What It Is

Guava is an AI sales-assist tool for service advisors at auto repair shops. Rather than serving as a general-purpose customer support bot, it is designed specifically for Tekmetric estimate workflows, helping advisors know “what to say next.” It embeds into Tekmetric via a Chrome extension, reads the current estimate page, and generates openings, repair priorities, warranty/financing prompts, closing lines, and responses to customer objections.

Core Features and Experience

The core of the product is AI-generated sales scripts and objection handling. The site highlights word-for-word responses to issues such as “that’s too expensive,” poor timing, or lack of trust, with one-click regeneration supported. Its value lies in codifying the communication structure of experienced advisors directly into the workflow, reducing the training burden for new hires. Usability appears strong: after installing the extension and entering an activation code and shop name, users can click a button inside Tekmetric to use it, without switching apps or manually entering large amounts of information.

Pricing and Trial

Pricing is charged per Tekmetric shop location: monthly billing is $197/month, while annual billing is $1499/year, or about $125/month. All advisors at a single location can use it without limits; multi-location businesses need to purchase multiple licenses. The page states there are no setup fees, cancellation is allowed, and subscriptions are managed through Stripe. One point to note is that the trial/refund policy is inconsistent: one section mentions a 7-day money-back guarantee, while the FAQ says there is no free trial but offers a 14-day money-back guarantee.

Pros and Cons

Its strengths are that the use case is narrow but clearly defined, it integrates directly into Tekmetric, and it suits repair shops focused on improving close rates and keeping sales language consistent. Per-location licensing is also friendly to multi-person teams. The product further states that it does not store customer data, VINs, or estimate details. The limitations are also clear: it currently supports only Tekmetric, and it does not disclose the underlying model, evaluation methodology, or security certifications. Claims about close rates and revenue increases on the site are largely marketing-oriented and lack independent validation. There is also no visible Chinese interface or Chinese-language scripting capability.

Best Fit and Access from China

Guava is best suited to independent repair shops or chains in North American English-speaking environments that already use Tekmetric, especially teams with many new hires or uneven advisor closing skills. For Chinese users, website connectivity, payment availability, and Tekmetric’s own suitability are not disclosed, so access from China can only be considered unknown. If you do not use Tekmetric, alternatives include the built-in CRM/sales modules of repair management systems, or building a custom sales script library with general-purpose AI tools.