Dimension scores are derived from public data and fields; weighted into the composite. Reference only.
Brimir is an open-source ticketing/help desk system whose core goal is to “organize support email.” It converts incoming support emails into tickets and lets multiple agents on a team assign, reply to, and close issues from a web interface. The page indicates that GetBrimir has been merged into Jitbit Software and no longer accepts new sign-ups, so it is better evaluated as an open-source project or historical product rather than as a hosted service to purchase directly.
Functionally, Brimir covers the main workflow of a lightweight customer support system: sending and receiving support emails, converting emails into tickets, assigning agents, email notifications, closing tickets, setting status/priority/tags, and customizing user signatures. For automation, rules can automatically assign tickets, notify others, or add tags. Tags can also be used to restrict user access, for example allowing employees of a company to view issues related to that company. Security information includes SSL-encrypted connections and tag-based access control.
Technically, Brimir is clearly positioned as an open-source product under the GNU Affero General Public License v3, built with Ruby on Rails and Zurb Foundation. Supported languages include English and Dutch, plus community-contributed translations such as German, Spanish, and Finnish. The page does not provide API/SDK information or detailed installation and deployment documentation.
The original hosted version was priced per agent: €3/agent/month, with the first agent free. The Solo plan was free but limited to 1 agent, with no custom email domain or support. Startup was €9/month and Business was €27/month; both included unlimited tickets/users, a custom email domain, and support. Payments were made by credit card and processed via Stripe. It is important to note that the page explicitly says GetBrimir has been merged into Jitbit Software and has stopped accepting registrations. New users today should look at Jitbit or consider self-hosting/alternatives.
Its advantages are that it is open source, focused in scope, and straightforward in workflow. It is suitable for teams using the Rails stack, small support teams, internal IT support, or organizations that want control over their data. Its drawbacks are limited public information and a lack of details around APIs, deployment, reporting, SLAs, knowledge base features, and modern multi-channel help desk capabilities. The fact that the hosted service no longer accepts new registrations also reduces long-term availability and support certainty.
The source text does not provide information on access from mainland China. Stripe credit card payments may be inconvenient for some China-based teams. If you need a ready-made SaaS product, compare Jitbit, Freshdesk, and Zendesk. If you prefer open-source self-hosting, consider Zammad, osTicket, FreeScout, or Znuny/OTRS.
⚠ This review is compiled from public sources and does not constitute a purchase recommendation. Verify all facts on the vendor's official site. Verify on getbrimir.com official site.
getbrimir.com is an Netherlands Dev Tools provider. TG4G tracks its product information, an overall rating of 7.0/10, and a China-accessibility score of China direct-connect friendly. Click "Visit Official Site" to reach getbrimir.com directly.