getaloha.com

What It Is

Aloha (formerly Review Wave) is a patient engagement platform built for healthcare and clinic settings, with a focus on chiropractic care, optometry, and other clinics. It brings patient communication, online booking, review automation, marketing campaigns, AI reception, and clinic analytics into one system. Its goal is to reduce front-desk administrative work, improve new patient conversion, and increase repeat-visit retention.

Core Features and Integrations

Based on the information on its website, Aloha’s core modules include two-way texting, 10,000 to 20,000 texts/month, review automation, online scheduling, a mobile app, unlimited campaigns, team chat, website chat, online forms, Referral Engine, patient recall, and real-time analytics. Higher-tier plans add After Hours AI Attendant, CharlieAI Voice, and Charlie Texting Agent. Aloha Voice is also available as a VoIP phone add-on, offering unlimited calling in the United States and Canada, advanced routing, eFax, and patient record integration. For integrations, the company says it can connect seamlessly with existing systems, scheduling tools, and leading clinic management systems, but it does not list specific software. API and developer support are also not disclosed.

Pricing and Trial

Pricing is relatively transparent, but the entry cost is not low. Activate costs $299/month when billed annually and paid monthly, or $349/month on a monthly plan. Elevate costs $499/month or $549/month. Dominate costs $699/month or $749/month. There is also a one-time $499 setup fee. AI Website costs $199/month, and Aloha Voice costs $20/extension/month. The site does not mention a free plan; only a free demo is offered.

Pros and Cons

The main advantages are its clear vertical focus and a fairly complete closed loop around clinic acquisition, booking, recall, reviews, and communication. It also offers white-glove onboarding and states that it uses encryption and is HIPAA compliant. The drawbacks are that the one-time setup fee and monthly subscription may be expensive for small clinics; third-party integrations are not listed in detail; and enterprise-level details such as permission management, API access, and self-hosting are limited.

Best Fit and Access from China

Aloha is best suited to North American clinics, especially healthcare teams that want to improve patient booking conversion, online reputation, and operational automation. Access from China cannot be determined from the available text, so it should be considered unknown. For Chinese organizations, key factors to evaluate include network connectivity, overseas credit card payments, differences between HIPAA and local medical data compliance requirements, and the availability of SMS and phone features. Alternatives include Podium, Weave, Birdeye, and NexHealth. In China, a combination of local clinic management systems, WeCom SCRM, SMS platforms, and call center tools may serve as substitutes.