forteis.com.au

What It Is

ForteIS’s RhinoCRM is a cloud-based sales CRM developed by Australia’s Forte Information Solutions, with a focus on being “easy for salespeople to use.” The product was originally designed for sales workflows in the liquor industry, and has since expanded into sectors such as healthcare, packaging, fire safety, welding, and electrical wholesale. Its main goal is to help field sales teams centralize customer information, plan visits, record activities, and give management better visibility.

Core Features and Collaboration

RhinoCRM is built around customer accounts, bringing together information such as contacts, call records, sales history, order history, promotions, rebates, agreements, assets, competitors, price surveys, photos, and more. It supports journey planning, call cycle management, opportunity creation, on-site ordering, customer email sending, automated activity reports, and pop-up notifications, making it well suited for sales representatives working on customer sites. The back office can view reports, maintain data, export CSV/PDF files, and create custom reports. For permissions, the materials explicitly state that user access rights can be managed by the customer; office-based teams such as telesales and customer service can also record customer notes and share them with field staff.

Integrations, Security, and Deployment

RhinoCRM is a cloud-based solution that works across phones, tablets, laptops, and desktops with only an internet connection required, and is compatible with systems such as iOS, Windows, and Android. In terms of integration, it can import data from existing systems through scheduled processes, and also supports real-time integration via RESTful APIs, with API documentation and technical assistance available. On security, the platform uses AWS Cloud to host its database and web servers, and mentions backup procedures and encrypted transmission. However, it does not disclose specific certifications such as ISO, SOC, or GDPR.

Pricing and Service

RhinoCRM does not publish standard pricing and instead uses consultative quotes. Pricing typically includes a one-off setup fee, training fees, and monthly user license fees, with local technical support included in the monthly fee. Costs are mainly affected by the complexity of data integration, existing data sources, and customization requirements. The official website mentions that free consultations and demos can be arranged, but there is no information about a free plan or self-service trial.

Pros, Cons, and Best Fit

Its strengths are a strong fit for field sales scenarios, a mobile-friendly experience, support for customization and ERP/API integration, plus local training and ongoing technical support. Its weaknesses are non-transparent pricing, limited information about a standardized third-party ecosystem, and insufficient disclosure of compliance certifications. It is better suited to small, mid-sized, and larger sales teams with defined sales visit processes and a need to unify customer history and management reporting—especially distributors, liquor businesses, and companies with intensive field sales operations.

Access from China and Alternatives

Access from mainland China is unknown, and AWS hosting does not necessarily mean stable direct connectivity. Payment methods and Chinese-language service are also not disclosed. If Chinese companies need local deployment, Chinese support, or domestic compliance, they may compare it with 纷享销客, 销售易, or 八百客. If the priority is an international ecosystem, Salesforce, HubSpot CRM, Zoho CRM, or Microsoft Dynamics 365 may be worth considering.