formok.com

What It Is

FormOK is a web form builder and customer support cloud service operated by Kodama & Co. It is designed for inquiries, applications, surveys, registrations, and customer support intake. The service emphasizes an integrated workflow “from form creation to customer response,” supports management from PCs, smartphones, and tablets, and runs on AWS.

Core Features

Its core feature set is fairly complete: drag-and-drop form creation, unlimited forms/items/pages, multi-page forms, scheduled start and end dates, submission limits, auto-replies, email notifications, CAPTCHA, anti-spam submissions, Excel export, and QR code generation. A standout feature is the “ギガファイルアップローダー”: on paid plans, a single file can be up to 4GB, making it suitable for collecting large attachments such as images, PDFs, and videos. It also offers mid-entry saving and recovery codes, which are useful for long forms or for continuing completion across devices. Beyond forms, it includes call center/help desk threads, tickets, customer pages, open tracking, and email newsletter distribution.

Pricing and Security

The free plan can be used long term and includes 100MB of storage, a 100MB per-file limit, 100 responses per month, and 30-day message retention. Light costs 3,500 yen/month and includes 10GB of storage and up to 3 team members. Standard costs 7,200 yen/month and includes 30GB of storage and up to 10 members. There is no initial setup fee, and payment is supported only via monthly automatic credit card billing. On the security side, the materials mention SSL/TLS, 128-bit SSL communication, AWS Oregon servers, multiple backups, synchronized storage across multiple locations, encrypted login passwords, and 99.999999999% data durability, but do not disclose certifications such as ISO or SOC.

Pros, Cons, and Best Fit

Its advantages include a low learning curve, a practical free plan, relaxed form limits, and a differentiated combination of large file uploads plus customer support/email newsletter features at this price level. The drawbacks are that there is no visible documentation for APIs, webhooks, external system integrations, or granular permission controls; it is mainly aimed at Japanese-language users, and payment options are also limited. It is well suited to small shops, associations, corporate support teams, event registration workflows, and business teams in the Japanese market that need attachment submissions.

Access from China

The main materials do not provide information on mainland China access, ICP filing, RMB payments, or local nodes. Network performance from AWS’s US region to China may be affected by cross-border connectivity, so real-world availability should be tested. Chinese teams that prioritize local access and payment options may want to compare alternatives such as 金数据, 麦客, and 腾讯问卷.