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DILAX is a local data solutions provider for urban mobility, public spaces, and retail scenarios, headquartered in Berlin. Its core offering is not a general-purpose SaaS product, but an enterprise-grade solution combining sensor hardware + data collection devices + analytics software + industry consulting. According to its website, the company has been working in the local data business since 1988, serving public transport operators, transport authorities, vehicle manufacturers, retailers, shopping centers, and urban planning organizations.
In public transportation, DILAX provides automatic passenger counting (APC) systems. Its sensors can count boarding and alighting passengers and identify objects such as children, bicycles, strollers, and luggage, with accuracy of up to 99%. DILAX Citisense handles analytics, reporting, real-time views, forecasting, simulation, and alerts, and can be used for route planning, schedule optimization, real-time crowding information, and demand forecasting. DILAX Mercury is used for remote diagnostics, configuration, and firmware updates for APC devices. Samplics is designed for fleets where only some vehicles are equipped with APC, supporting sample trip planning in compliance with VDV standards. On the retail side, it covers analyses such as foot traffic, dwell time, conversion rates, advertising effectiveness, zone performance, and queueing.
The website does not disclose plans, pricing, payment methods, or a free trial, making it clearly oriented toward project-based quotations. The deployment model is also not explicitly stated as either cloud-based or self-hosted. It only mentions a web dashboard, remote access, standard interfaces, and rapid integration with existing infrastructure. As a result, buyers should pay close attention to data hosting, system architecture, and SLA details before purchasing.
Its strengths are deep industry expertise, integrated hardware and software, and the ability to create a closed loop from onboard sensors to the analytics platform. It also emphasizes compliance and quality systems such as GDPR, ePrivacy, ISO 27001, ISO 9001, and IRIS. Its modular architecture is also suitable for phased rollout. The drawbacks are that the website lacks information commonly found in self-service SaaS products, such as pricing, API documentation, permission models, and customer support tiers. Its retail-related products are also noted as being acquired by PFM Intelligence Group, so the future ownership of those products should be confirmed.
DILAX is better suited to large public transport operators, transport authorities, urban planning departments, vehicle manufacturers, and chain retailers/shopping centers, rather than lightweight SaaS users. Access from mainland China cannot be determined based on the crawled text. It is recommended to test connectivity to the official website, demo environment, and data services before procurement.
⚠ This review is compiled from public sources and does not constitute a purchase recommendation. Verify all facts on the vendor's official site. Verify on forbettermobility.com official site.
forbettermobility.com is an Germany SaaS provider. TG4G tracks its product information, an overall rating of 6.0/10, and a China-accessibility score of Workable. Click "Visit Official Site" to reach forbettermobility.com directly.