Dimension scores are derived from public data and fields; weighted into the composite. Reference only.
Explain Market Research Ltd is a market research company based in Newcastle, UK. It is not positioned as a typical self-service SaaS platform, but instead provides customized research and engagement solutions. Its services cover quantitative research, qualitative research, public consultation, stakeholder communication, and online communities, mainly helping UK organizations gain strategic insights, improve services, and build evidence for decision-making.
Based on the site content, Explain’s strengths lie in large-scale quantitative research and tracking studies, supporting methods such as CATI, postal surveys, and online questionnaires for B2B, B2C, and stakeholder audiences. The company has an in-house telephone interviewing team of around 40 people and emphasizes strict quality assurance. It has also built its own online community platform, which can be used for short-term niche groups or long-term large-scale engagement. Other capabilities include customer journey research, UX testing, product co-creation, benchmarking studies, Citizens’ Panels/Juries, video ethnography, participant diaries, semiotics, in-depth interviews, public consultation management, and independent report writing. For data delivery, the website mentions presentation via PowerBI or traditional reports.
The website does not publish packages, unit prices, a free version, or trial information, and explicitly states that it does not offer “off-the-shelf solutions.” Therefore, its procurement model should be understood as project-based consulting quotes, with pricing depending on sample size, research methods, timeline, industry complexity, and the scope of reporting or activity delivery. For buyers who need transparent SaaS subscription pricing, it is necessary to contact the sales or project team before evaluating costs.
Its strengths include relatively comprehensive end-to-end research capabilities, with an in-house CATI team that supports quality control. Its self-developed online community platform also shows a certain level of software capability. It has experience in UK industry contexts such as water, utilities, finance, healthcare/NHS, and related sectors. The limitations are also clear: it is not a standard SaaS product, and the website lacks details on platform feature lists, permission models, APIs, third-party integrations, deployment, security certifications, and compliance. The configurability, data export options, and admin backend capabilities of the online community software are also not explained in detail.
It is suitable for UK organizations that need customized research projects, public consultation, customer insight, service improvement, or complex stakeholder engagement, especially in sectors such as water, electricity, gas, healthcare, and finance. It is less suitable for teams that want to independently launch a survey system, subscribe monthly, deeply integrate with enterprise systems, or require localized deployment in China.
The source content does not provide information about access from China, nodes, ICP filing, or local services, so its access status is unknown. If a China-based team plans to procure it, they should重点 confirm the website and online community platform’s access stability in mainland China, as well as data cross-border transfer and compliance arrangements.
⚠ This review is compiled from public sources and does not constitute a purchase recommendation. Verify all facts on the vendor's official site. Verify on explainresearch.co.uk official site.
explainresearch.co.uk is an United Kingdom SaaS provider. TG4G tracks its product information, an overall rating of 6.0/10, and a China-accessibility score of Workable. Click "Visit Official Site" to reach explainresearch.co.uk directly.