expertorder.de

What It Is

ExpertOrder is professional POS software for Lieferdienst, Restaurant, and Bistro businesses. It has been on the market for many years and is positioned not as a general-purpose SaaS product, but as a localized POS and order-operations system for the German food-service industry. It covers workflows such as phone order taking, table ordering, delivery, kitchen/delivery dashboards, customer records, staff working hours, cash books, invoice printing, and business reporting.

Core Features and Deployment

Its strength lies in its detailed coverage of restaurant scenarios. For delivery operations, it supports caller ID, customer order history, address search, driver assignment, GPS tracking, and delivery statistics. For dine-in service, it supports touchscreen order taking, graphical table management, bill splitting, table transfers, and mobile tableside ordering. The back office also includes modules for menus, customers, suppliers, inventory, employee wages, sales statistics, coupons, and loyalty points. The system emphasizes being a “local application,” meaning it can continue running during network outages, while also offering the EOCloud extension for branch management, business analytics, and document management.

Pricing and Integrations

The base monthly fee is €65, with no minimum contract term and monthly cancellation available. It includes program support, updates, and upgrades. Add-on modules are charged separately: an in-house online shop at €75/month, Restaurant MOBILE at €50/month, EOCloud from €35/month, and self-service ordering terminals at €60/month. It can connect to hardware such as printers, cash drawers, customer displays, EC terminals, and waiter keys. The vendor also mentions automatic processing of orders from well-known online platforms, but does not disclose the specific platforms or an open API.

Security, Compliance, and Support

ExpertOrder is clearly designed around German regulations. It states compliance with GoBD and DSGVO, supports TSE solutions from Bundesdruckerei and Swissbit, and supports automatic reporting of POS data under §146a as well as GdPdU/DSFinV-K exports. On the security side, it includes daily backups, real-time synchronization, backup servers, automatic recovery, and data encryption. One point to note is that some IT phone support and after-hours support are billed in 15-minute increments.

Pros, Cons, and Best Fit

Its advantages are a comprehensive feature set, strong local disaster-resilience, rich restaurant-specific workflows, and clearly stated German tax compliance. Its drawbacks are that a complete setup requires stacking multiple modules, hardware must be purchased separately, and public materials do not show details on APIs, permission systems, or a specific list of supported online platforms. It is better suited to local delivery businesses, restaurants, Bistros, or small multi-location food-service merchants in Germany.

Access from China and Alternatives

Access from China cannot be determined from the available materials. Even if accessible, its compliance, payment, and hardware ecosystem are mainly built around the German market, so its practical value for stores in China would be limited. Domestic users are usually better off evaluating local restaurant POS systems such as 二维火, 客如云, and 银豹.