excuseme.jp

What It Is

Excuseme is a Shopify-ecosystem restaurant dashboard built for food-service businesses. Its core use case is letting customers order in the browser by scanning a QR code at the table, while connecting menus, orders, waitlists, kitchen operations, payments, analytics, and membership marketing. It is clearly aimed primarily at Japanese restaurant operators, with a Japanese/English multilingual interface and copy, and it emphasizes integration with Shopify Products, Collections, POS, Checkout, and sales reports.

Core Features and Collaboration

The feature set is broad. At the basic level, it includes QR-code ordering, QR-code printing, category-based menus, option/spec selection, cart reminders, randomized anti-prank URLs, and sold-out management. For operations, it offers staff calls, real-time notifications, table status, waitlists and reservations, automatic matching by seating type, and waitlist display screens. For kitchen and analytics workflows, it includes KDS, sales dashboards, repeat-purchase tracking, prep time, table turnover, waitlist funnels, and AI daily reports. On the collaboration side, Lite and above support multi-user staff panels, Admin/Manager/Staff role permissions, and activity logs, making it suitable for coordinated front-of-house and back-of-house work across multiple roles.

Pricing and Integrations

Pricing is relatively transparent: Free is free forever, limited to 3 tables, 2 staff members, and 100 orders per month; Lite is ¥4,980/month, Standard is ¥9,800/month, and Pro is ¥19,800/month, with additional charges for order overages. Enterprise is aimed at chains with 10+ locations and custom requirements. Paid plans include a 14-day trial. There are many add-on packages, including LINE notifications, display screens, AI analytics, membership points, accounting, POS payments, and attendance/scheduling. Third-party integrations are a highlight, covering Shopify, Stripe/Stripe Connect, PayPay, mPOP, freee, MoneyForward, 弥生会計, LINE, and Google Business Profile.

Security, Deployment, and Limitations

The available text indicates that Excuseme is a cloud-based Shopify app/browser service, with no self-hosted option disclosed. On security, it states that Stripe handles credit cards and that card information is not stored on Excuseme’s own servers; order URLs use random tokens; and store data is deleted under GDPR when the app is uninstalled. However, there is no mention of higher-level compliance such as SOC or ISO. No open API is disclosed either; only Shopify theme components and iframe embedding for the waitlist widget are mentioned.

Pros, Cons, and Best Fit

Its strengths are a complete restaurant workflow, an unlimited-time free plan, deep integration with Shopify, and clear tiered pricing. It is a good fit for cafés, izakayas, mid-sized restaurants, and chain stores already using Shopify or Shopify POS. The downsides are its strong dependence on Shopify and Stripe, and the fact that advanced capabilities such as analytics, KDS, repeat-purchase tracking, and table turnover require Standard/Pro or add-on packages, meaning the actual cost may be higher than the base monthly fee.

Access from China and Alternatives

Access from mainland China is not specified in the available text, so its status is unknown. Given that Shopify, Stripe, PayPay, and related services may face limitations in account setup, payments, and network accessibility in mainland China, local restaurant operators in mainland China are generally better served by evaluating domestic alternatives such as 微盟/有赞餐饮, 二维火, 客如云, 美团收银, and 哗啦啦.