etailgrocer.com

What It Is

Etail Grocer is an all-in-one online grocery solution launched by Navigators Software (Navsoft) for the grocery, fresh food, and supermarket sectors. It is not just a standalone storefront tool; instead, it brings together a Web Store, mobile apps, retail POS, inventory management, a picking app, and last-mile delivery. The goal is to help offline supermarkets, grocery stores, and emerging delivery businesses move online and manage multi-store operations centrally.

Core Capabilities

Its feature set is fairly comprehensive. On the customer-facing side, it supports multilingual/local-language search, voice search, one-page checkout, social login, reviews, coupons, recommendations, and loyalty programs. For stores, it offers POS that can run online or offline, cash drawer support, returns and refunds, gift vouchers, and promotions. On the back end, it supports multiple warehouses, purchase orders, suppliers, SKU barcodes, inventory transfers, dynamic categories, and MIS reports. The delivery module is a notable strength, with real-time GPS tracking, Google Maps, route optimization, driver check-in/check-out, electronic proof of delivery, returns/cancellations, and customer service calls.

Pricing and Delivery

The official website does not publish package pricing; plans are mainly obtained through Contact Us / Request Demo. The terms indicate that customers pay according to the proposal provided by the company and receive a software license. On delivery, the site mentions server setup, deployment migration, go-live support, AWS backups, and consulting for customer server maintenance, but it does not clearly state whether the product is delivered as standard SaaS, public cloud, private deployment, or self-hosting. This should be confirmed during presales.

Integrations, Security, and Permissions

For integrations, the website states that it can connect with any ERP or accounting system via Web Services, and explicitly lists Tally, QuickBooks, PayPal, CC Avenue, Atom, Algolia, Google Maps, Facebook/Google Plus, and others. For permissions, it supports manager assignment, user roles, multi-level administrators, user groups, permissions, and access control. Security information includes sensitive data encryption, firewalls, AWS Security Group, SOPHOS, backups, and disaster recovery, but no explicit certifications such as ISO, SOC, or GDPR were found.

Pros, Cons, and Who It’s For

Its strengths are its vertical focus and complete operational coverage, making it especially suitable for supermarket and grocery retailers that already have offline stores, warehouses, and delivery teams. Its weaknesses are limited disclosure around pricing, SLA, deployment model, API documentation, and compliance certifications, so international projects will require more due diligence. Accessibility from China is unknown; if serving Chinese consumers, you should also assess Google Maps, Facebook/Google login, overseas payments, and network connectivity. Domestic alternatives in China to compare include Youzan, Weimob, Shopex, and local inventory/POS solutions.